Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow
Good to have skills : Linux, UNIX Shell Scripting
Minimum 3 year(s) of experience is required
Educational Qualification : Btech orr equivalent

Summary: As an Application Support Engineer for our Software Development team, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve working with ServiceNow, Linux, and UNIX Shell Scripting to provide a dynamic service and ensure smooth operations. Roles & Responsibilities: - Provide technical support for critical business systems, identifying and resolving issues in a timely manner. - Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues. - Develop and maintain technical documentation, including standard operating procedures and knowledge base articles. - Participate in incident management and problem management processes, ensuring timely resolution of issues and minimizing impact to business operations. - Contribute to the continuous improvement of processes and procedures, identifying opportunities for automation and efficiency gains. Professional & Technical Skills: - Must To Have Skills: Strong experience with ServiceNow. - Good To Have Skills: Experience with Linux and UNIX Shell Scripting. - Solid understanding of incident management and problem management processes. - Experience with technical documentation, including standard operating procedures and knowledge base articles. - Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues. - Excellent communication and collaboration skills, with the ability to work effectively in a team environment. Additional Information: - The candidate should have a minimum of 3 years of experience in ServiceNow. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful technical solutions. - This position is based at our Hyderabad office.

Btech orr equivalent

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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