Business Analyst – Identity & Access Management (IAM)

Job Overview

As a member of IQVIA’s Identity and Access Management (IAM) team, the Business Analyst will be responsible for gathering, analyzing, and managing requirements that support the delivery of IQVIA’s enterprise information security solutions and capabilities. This role plays a critical part in ensuring IAM solutions meet business, security, and regulatory requirements across a global enterprise.

IQVIA’s information security landscape includes a combination of custom‑built solutions, SaaS and cloud services, and commercial off‑the‑shelf (COTS) products. The Business Analyst will collaborate with a wide range of stakeholders, including application teams, information security partners, engineering teams, and external vendors, to translate business needs into clear, actionable requirements.

Key Responsibilities

• Elicit, analyze, and document functional and non‑functional requirements for IAM platforms and services, from intake through delivery and sign‑off
• Lead requirements discovery sessions, stakeholder reviews, and walkthroughs to validate scope, assumptions, and acceptance criteria
• Research and document security, compliance, and regulatory requirements, ensuring alignment with industry standards and internal policies
• Author detailed user stories, use cases, and process flows, including success paths, exception handling, and failure scenarios
• Manage requirements throughout the lifecycle, including traceability, prioritization, change control, and approval
• Partner closely with engineering, QA, and operations teams throughout the SDLC to support design, build, testing, and release activities
• Support application onboarding and integration efforts for IAM services such as authentication, authorization, and provisioning
• Maintain clear documentation in tools such as Confluence and Jira, ensuring requirements and decisions are well‑recorded and audit‑ready
• Act as a trusted IAM advisor to business and technical stakeholders across the enterprise

Required Skills & Qualifications

Core Skills

• Strong analytical, problem‑solving, and critical‑thinking skills, with the ability to clearly communicate security and technical concepts to diverse audiences
• Proven experience researching, authoring, and managing complex requirements end‑to‑end
• Ability to create detailed documentation, diagrams, and process flows that clearly articulate business and technical needs
• Excellent written and verbal communication skills with a service‑oriented mindset

IAM & Security Knowledge

• Working knowledge of IAM concepts, including:
  • Single Sign‑On (SSO)
  • Multi‑Factor Authentication (MFA)
  • Identity federation
  • User provisioning and lifecycle management
  • Application onboarding
  • Privileged Access Management (PAM)
  • Coarse‑grained authorization models
• Ability to research and apply information and data security requirements aligned to standards such as OWASP, SOX, NIST, GDPR, and GxP (deep prior expertise not required, but ability to interpret and apply standards is essential)

Technical & Tooling Experience

• Experience with system or software development lifecycles (SDLC), including requirements, design, testing, and release
• Familiarity with cloud environments and cloud security concepts
• Experience with tools such as Excel, PowerPoint, Confluence, and Jira (TestRail experience strongly preferred)
• Experience with IAM platforms such as Azure Active Directory (Entra ID), Azure AD B2C, WSO2 Identity Server, and SailPoint IdentityIQ is highly desirable

Preferred Attributes

• Strong organizational and prioritization skills with the ability to manage multiple initiatives simultaneously
• Attention to detail where required, balanced with the ability to focus on overall outcomes and delivery
• Comfortable working in a global, matrixed organization and engaging with senior stakeholders
• Ability to represent IAM services, processes, and capabilities professionally across the enterprise

Why Join IQVIA IAM

You will be part of a strategic IAM organization enabling secure business growth across IQVIA’s global platforms and products. This role offers the opportunity to work on high‑impact security initiatives while partnering closely with technology, compliance, and business teams.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.