Salesforce CPQ & NPI Specialist

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values every day results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

We are seeking a highly skilled and experienced Salesforce CPQ & NPI Specialist to join our GTM Delivery team. This role is strictly focused on New Product Introduction (NPI) within Salesforce and Salesforce CPQ, with key integrations to DocuSign CLM. The ideal candidate will have a minimum of 5 years of relevant experience, a strong technical systems background, and a proven ability to work cross-functionally with GTM, Sales Operations, and Legal teams. The position is based in Chennai, India.

Key Responsibilities

• Own and drive the end-to-end New Product Introduction (NPI) process within Salesforce and Salesforce CPQ, ensuring timely and accurate setup of new products, pricing, and related rules.
• Collaborate closely with GTM, SalesOps, and Legal to gather requirements, define product and pricing structures, and ensure compliance with business and legal standards.
• Configure and maintain product catalogs, pricing rules, bundles, and guided selling flows in Salesforce CPQ.
• Manage and implement changes to DocuSign CLM exhibits and agreements as required for new product launches.
• Ensure all NPI activities are documented, tracked, and communicated to relevant stakeholders.
• Serve as the subject matter expert for Salesforce CPQ and NPI processes, providing guidance and best practices to cross-functional teams.
• Troubleshoot and resolve issues related to product setup, pricing, and CLM integrations.
• Support ongoing process improvements and automation initiatives to streamline NPI and CPQ operations.
• Maintain data integrity and compliance across Salesforce, CPQ, and CLM systems.

Key Requirements:

• Minimum 5 years of hands-on experience with Salesforce, including at least 3 years specializing in Salesforce CPQ and NPI processes.
• Salesforce Administrator and Salesforce CPQ certifications are required.
• Experience with DocuSign CLM; DocuSign CLM certification is preferred but not required.
• Demonstrated experience working with GTM, SalesOps, and Legal teams on product and pricing initiatives.
• Strong understanding of product lifecycle management, pricing strategies, and contract lifecycle management.
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Must reside in Chennai, India and willing to work during U.S. Pacific Time hours.

Why You’ll Love This Role:

• You'll be at the forefront of our product launches, directly impacting our go-to-market strategy and revenue generation.
• This role offers a unique opportunity to blend your technical expertise with strategic business initiatives.
• You'll work closely with diverse teams across the organization, including GTM, Sales Operations, and Legal.
• If you thrive in a fast-paced environment and enjoy solving complex problems, this role offers significant impact and growth potential.