APPLICATION DEADLINE: JANUARY 15, 2026

What is the opportunity?

In this role, you will lead a team of Client Associates (CAs) to deliver exceptional client experiences and performance results by maximizing every client interaction throughout the branch, including ATMs, the banking hall, counter, and office. You will support the Manager, Financial Solutions (MFS), by partnering and sharing responsibility for the branch’s sales performance, cash management, operational effectiveness, and both client and employee experience. Additionally, you will serve as a client advocate by promoting problem resolution at the first point of contact and leading initiatives to enhance client loyalty and accessibility across the service team.

What will you do?

• Proactively assess and respond to client traffic, ensuring there is always an on the floor presence at the branch and that all RBC clients regardless of home branch are assisted.
• Ensures team delivers consistently on the  Helpful Retail Experience and Perfect Service Experience, serving all clients to achieve high standards in our Key Client Experience Attributes.
• Directly interact with clients through your Retailing activities, observational coaching, trailer calls and NPS detractor calls
• Manage and take ownership to deliver and create a memorable client experience, ensuring clients concerns are resolved promptly at first point of contact, engage managers when necessary. Ensure complaints are recorded via Workflow and inform clients about RBC’s complaint handling process
• Act as a Control Custodian for cash, cards and negotiable items
• Effectively coaches team to get it right the first time, creating and executing action plans to close gaps on operational effectiveness. DOA adherence, compliance cash, custody & risk.
• Consistently model and coach home of best fit, effective partner introductions, and strong anchoring routines, engaging partners appropriately to enhance the client experience
• Effectively coaches team to lead with advice and enable with digital first, ensure clients activate and use digital channels (e.g., mobile, online banking, ATM, non – stop depository)
• Effectively leveraging observation coaching to enhance practice management routines to grow capability of each employee

What do you need to succeed?

Must-have

• High School Diploma, MBO (Dutch Caribbean only) or its equivalent and minimum 2 years’ experience in Personal Banking  
• Proven customer service and operations acumen with a track record of success in a client-focused, target-driven performance culture
• Leadership skills for self and others, innovative, impact & influence and genuine desire to help clients and make a positive difference in the communities we serve
• Excellent communication skills and emotional intelligence
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)

Nice to have

• People Manager experience
• Undergraduate degree or professional qualification in Finance, Economics, Banking, Accountancy, Business Administration or related field

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference in our communities, and achieving success that is mutual.

• RBC offers a Total Rewards program including a competitive salary, opportunities for performance incentives along with an array of reward and recognition programs, flexible benefit, work/life and career development programs
• Training is provided and continuously updated to provide you with access to the latest client sales and service tools for current and future careers
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching
• A dynamic, collaborative, progressive, and high-performing culture

Job Skills

Additional Job Details

Schottegatweg Oost:WillemstadWillemstadCuraçao40Full timePERSONAL & COMMERCIAL BANKINGRegularSalaried2026-01-082026-01-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.