Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Work Shapes the World:
Whether it be groundbreaking products, best-in-class solutions, or creating a lifelong career, you can do the work that matters at Caterpillar. With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.
When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world. We don’t just talk about progress and innovation. We make it happen. And we are proud of that because it helps our customers build and power the world we live in – the roads, hospitals, homes, and infrastructure. Without a dedicated workforce, Caterpillar could not effectively meet our customer’s needs. Join us.

Job Description
Manages on-site technology and operational support for customer solutions. Providing supervision and technical direction to a highly skilled team of technical specialists engaged in the deployment and support of mining technologies, supporting product or product/process development which accomplish technology implementation and new product introduction objectives. Responsible for supervising the team as they implement the MineStar product suite (autonomous Command for Hauling/Fleet systems) at new customer sites including upgrades to existing MineStar customers. You will effectively lead and manage the Implementation team as they engage in system configuration, solutions and coaching system usage to meet commercial contracts and mining business needs. You will build strong relationships, influence direct dealer and customer connections during the scoping, quoting and supervision of the implementation of MineStar projects.
 
What You Will Do:

• This role requires a focus on product, process and employee development through maintaining an organizational culture which encourages innovation, collaboration, commitment and a sense of urgency toward business success; involving and integrating key stakeholders to ensure project success; communicating business strategy, goals, and direction; and continuous development of individuals and the organisation

• Team Leadership with strong collaboration with Project Management Office (PMO)/Commercial/Sales, New Product Introduction (NPI), Product Support, and Training teams

• Mentor the team and supervise/train on our standard implementation processes and application usage of MineStar systems

• Engage in scoping, quoting and mentoring the implementation of MineStar project delivery

• Support the team’s technical implementation of system modules to specification and configure modules based on requirements gathered from business analysis

• Close collaboration with our PMO team during execution of MineStar implementation projects, interacting with dealers/customers to accurately manage expectations of stakeholders throughout the development and execution of implementation projects

• Ability to solve problems through technical investigation and resolution, including responding to customer questions

• Ability to build relationships, consult with senior management, dealers/customers

What Skills You Will Have:
Customer Focus

• Aligns business decisions with customer needs and expectations.

• Actively gathers and applies customer feedback to improve solutions.

Service Excellence

• Anticipates and proactively addresses customer needs.

• Resolves complex issues and mentors others in delivering exceptional service.

Consulting

• Clearly defines project scope, deliverables, and criticalities.

• Maintains professional communication and execution throughout consulting engagements.

Effective Communication

• Tailors communication to audience and context, demonstrating empathy and assertiveness.

• Provides constructive feedback and uses persuasive techniques effectively.

Problem Solving

• Leads resolution efforts using diverse approaches and tools.

• Synthesises information to develop impactful solutions and capture lessons learned.

Relationship Management

• Builds and sustains long-term, productive relationships with clients and vendors.

• Facilitates collaboration and educates teams on stakeholder priorities.

Technical Excellence

• Provides expert guidance and mentorship on technical challenges.

• Delivers effective solutions through strong technical competence and accountability.

Field Support

• Offers experienced post-sales support across multiple products.

• Defines service standards and implements remote support capabilities.

Top Candidates Will Also Have:

• Demonstrated leadership experience in team supervision or management roles.

• Proven ability to engage and collaborate effectively with internal and external stakeholders, from mine site sponsors to senior management.

• Strong customer focus and a team-oriented mindset, with the ability to build excellent relationships to achieve work goals.

• High attention to detail and strong organisational skills.

Education Requirement:
A technical degree and/or relevant mining systems experience through the implementation of complex technology systems, solutions and system optimisation/application and business support for large mining organizations
 

Additional Details:
Location: Brisbane or Perth, Australia
Work Arrangement: On-site, 5 days a week
Travel Requirement: Up to 25% domestic and international travel
Relocation Assistance: Available
Sponsorship: Employment sponsorship is not available for this position

Posting Dates:

December 18, 2025 - January 7, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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