The Role

Join our outstanding team as Field Engineering 1! This engineering role within the Field Engineering (FE) team focuses on delivering flawless support and proactive services, dedicated to improving customer IT operational health in assigned accounts. By ensuring the successful implementation and operation of Adobe products, we aim to elevate customer happiness, reduce support costs, and provide critical insights for product improvements.

We want a proactive technical candidate with a strong history in development, consulting, or support, combined with proven experience in customer-facing roles and relationship cultivation. As a Field Engineer, you will offer forward-thinking services, deliver expert counsel, and champion the customer's technical needs within Adobe. You will engage with various groups, such as Account Management, support, consulting, Tech-Ops, and engineering, to handle technical concerns efficiently and achieve project goals and deadlines. Your in-depth expertise in Adobe products and technologies will empower customers to prevent difficulties, lessen risks, and successfully transition through changes.

Responsibilities:

• Deliver proactive and preventative services
• Provide notifications of upcoming releases and their potential impact
• Guide customers through complex environment changes
• Offer onsite and production support
• Conduct regular knowledge transfer sessions
• Coordinate customer technical issues with support, engineering, and consulting teams
• Handle technical issues, both scheduled and unexpected
• Conduct customer status calls and reporting
• Perform regular service reviews

Requirements:

• Multi-year experience in complex enterprise IT environments in roles such as consulting, support, account management, or development
• Strong written and verbal communication skills
• Proven presentation skills and experience leading high-profile customer interactions
• Ability to analyze enterprise software issues (Java, web-server, network, OS, DB/SQL)

Required knowledge and skills:

• Must-have: Customer-facing experience in enterprise projects, object-oriented programming (Java), SQL, Javascript, AngularJS, JQuery, CSS, MongoDB, web-server technologies
• Nice-to-have: Apache Sling, JCR, CQ/AEM, CRM, Adobe Analytics, or other Marketing Cloud solutions
• Relevant skills: Enterprise software (Windows Server, Linux, Unix, WebSphere, WebLogic, JBoss, Oracle, SQL, Java)
• Bachelor’s Degree or equivalent experience in Computer Science, Engineering, or related field
• Proficiency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Boundary Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product & Technology Expertise, Value Selling.

Similar roles or positions in the industry:

Technical Account Manager, Senior Support Engineer, Technical Consultant, Support Specialist, Field Support Engineer

At Adobe, you will be immersed in an outstanding work environment recognized worldwide on Best Companies lists. You will be surrounded by colleagues committed to helping one another grow through our distinctive Check-In approach, where feedback flows freely. If you’re looking to make an impact, Adobe is the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the significant benefits we offer.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call +1 408-536-3015. 

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.