Executive Steward (Start Date No Earlier Than October 14, 2024)

Posted:
8/18/2024, 11:33:13 PM

Location(s):
Orlando, Florida, United States ⋅ Florida, United States

Experience Level(s):
Expert or higher ⋅ Senior

Field(s):
Operations & Logistics

Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable and local travel experiences for guests.

Position Start Date No Earlier Than October 14, 2024

The Executive Steward is responsible for overseeing the cleanliness and organization of the kitchen, back-of-house areas, and all food and beverage outlets. This role includes managing the stewarding team, maintaining high sanitation standards, ensuring proper inventory and equipment maintenance, and coordinating with other departments to support smooth operations.

Qualifications: 

  • Minimum two years steward/kitchen management experience in large, multi-outlet, convention hotel. 

  • Relevant coursework or certifications in food service management or hospitality are beneficial. 

  • Thorough knowledge of food and beverage planning and production procedures. 

  • Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency, while ensuring adherence to established guest service and governmentally mandated criteria. 

  • Effective management, leadership, organizational and communication skills. 

  • Ability to work flexible schedule to include weekends and holidays.

Key Responsibilities: 

  • Maintain optimal staffing levels to ensure superior service and performance. 

  • Interview, select, train, appraise, coach, and discipline personnel according to Loews Hotels standards. 

  • Ensure all food and beverage areas and equipment meet the highest sanitation and quality standards. 

  • Develop and manage departmental budgets, forecasts, and schedules. 

  • Control operational costs, including labor management and inventory control. 

  • Communicate daily with the Chef, Area Sous Chef, Banquet Chef, and Managers to exchange information on current and upcoming activities. 

  • Establish par levels and maintain control over china, glass, silver, cookware, and service equipment inventories to prevent shortages or excesses. 

  • Approve department storeroom/purchase requisitions and ensure operational costs remain within budgetary guidelines. 

  • Oversee the proper handling and disposal of waste, recycling, and compost materials. 

  • Review and maintain daily payroll records, ensuring labor costs stay within budget limits. 

  • Follow New Hire Training and ongoing Star Service Competency programs. 

  • Evaluate employee performance, identify areas for improvement, and establish goals and training needs for advancement. 

  • Conduct departmental meetings to keep staff updated on relevant hotel information and activities. 

  • Evaluate changes in guest needs, guest mix, and industry trends to recommend operational changes that ensure guest satisfaction and maintain market dominance. 

  • Other duties as assigned.  

  

General Responsibilities: 

  • Promotes and applies teamwork skills at all times 

  • Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance 

  • Is polite, friendly, and helpful to guests, management and fellow employees 

  • Executes emergency procedures in accordance with hotel standards 

  • Complies with required safety regulations and procedures 

  • Attends appropriate hotel meetings and training sessions 

  • Maintains cleanliness and excellent condition of equipment and work area 

  • Complies with hotel standards, policies and rules 

  • Recycles whenever possible 

  • Remains current with hotel information and changes 

  • Complies with hotel uniform and grooming standards