The International Space Station Organization at the Johnson Space Center requires additional Information Technology support with the NASA End User Services and Technologies (NEST) contract for their daily missions and end user demand. 

Primary Responsibilities:

Serve as single point of contact for coordinating orders and deploying and servicing NEST/GFE equipment (within contract limitations) within the organization.
Act as a front-line interface to users, accepting trouble reports and walk up services. 
Install and configure local software as needed by the research environment and its researchers.
Debug/diagnose system problems with software, hardware and coordinate disposition, repair, and resolution as appropriate.
Support other end user support activities for Mobility such as Intune enrollments, general troubleshooting, etc.
Assist with International Travel Loaner requirements and needs. 
Attend OCIO meetings and provide NEST initiative updates and customer education.
Provide consultation and support for computing and data processing related issues.

Basic Qualifications:

The individual or team fulfilling this scope of work should possess the following qualifications:
a. Excellent Customer Service Skills:
Strong interpersonal and communication skills.
Ability to interact effectively with OCIO personnel and provide high-quality customer support.
b. Hardware Installation and Configuration:
Experience in the installation, configuration, and debugging of hardware components.
c. System Administration Expertise:
Understanding of OS configurations, network management, and security practices.
d. Software Knowledge:

Deliverables:

The following deliverables are expected from the individual or team:
a. Regular status reports on requirements and needs of the customer.
b. Documentation of hardware configurations, installations, and troubleshooting procedures.

Timeline and Schedule:

The timeline and schedule for the completion of tasks and deliverables will be mutually agreed upon between the selected individual and OCIO

Preferred Qualifications:

Typically requires high school diploma or equivalent and 2 – 4 years of prior relevant experience
2-3 years in the Information Technology field with break/fix
5 years + Customer service experience

Like to have COMPTIA Security + CE or COMPTIA A+ 

Original Posting Date:

2024-10-09

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $44,850.00 - $81,075.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.