Position Summary...

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

What you'll do...

Job Summary

About the team

The International Customer Care team owns a diverse portfolio of systems – Customer Care Application, Chatbot, Voicebot, Customer Communication, Help & Feedback. These applications ensure that Walmart's customers always get quick and efficient resolution of their issues and their queries are handled promptly and accurately, round-the-clock support, allowing customers to get help anytime they need it, without waiting for business hours. Together, these systems create a cohesive and positive customer experience, leading to higher satisfaction and loyalty.

We are building a nextgen tools for customer support and implementing GenAI to help customer with context.

What You’ll Do

• Drive the growth on GenAI Customer care initiatives
• Understand business problems and suggest technology solutions.
• Architect, design, build and deploy technology solutions at scale
• Raise the bar on sustainable engineering by improving best practices, producing best in class of code, documentation, testing and monitoring.
• Estimate effort, identify risks and plan execution.
• Mentor/coach junior engineers in the team to facilitate their development and to provide technical leadership to them
• Taking ownership of end to end delivery monitoring and making sure you are able to delegate

What You’ll bring

• 8+ years of experience in design and development of highly -scalable applications development in product based companies or R&D divisions.
• Strong computer systems fundamentals, DS/Algorithms and problem-solving skills
• 3+ years of experience building microservices using Node JS
• Strong experience with No-SQL and database technologies
• Experience in systems design and distributed systems.
• Excellent organisation, communication and interpersonal skills
• Experience building chatbot using GenAI has added advantage
• Experience in Prompt engineering to improve customer experience has added advantage

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years’ experience in software engineering or related area.
Option 2: 5 years’ experience in software engineering or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in computer science, information technology, engineering, information systems, cybersecurity, or related area and 1 year’s experience leading information security or cybersecurity projects, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Information Technology - CISCO Certification - Certification

Primary Location...

BLOCK- 1, PRESTIGE TECH PACIFIC PARK, SY NO. 38/1, OUTER RING ROAD KADUBEESANAHALLI, , India