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What We'll Bring:

We are looking for a dedicated and detail-oriented Analyst for Account Services to join our team. This role functions as a relationship manager for our B2B members—focused on operations and customer service. The Analyst will serve as one of the frontliners supporting our partners, ensuring their needs are met and their inquiries are addressed efficiently and professionally.

What You'll Bring:

The Analyst – Account Services will be responsible for managing and supporting the day‑to‑day operational needs of assigned member accounts. This includes acting as the primary point of contact, ensuring timely resolution of inquiries, coordinating with internal teams, managing onboarding activities, and maintaining strong professional relationships with stakeholders.

Key responsibilities include:

• Acting as a relationship manager for B2B members, ensuring a positive and seamless service experience

• Providing frontline support for member inquiries, concerns, and operational requests

• Coordinate and conduct onboarding activities for new members, ensuring proper orientation to services, tools, and processes.

• Collaborate with internal departments to resolve issues and fulfill member needs

• Monitoring account performance, service levels, and process adherence

• Preparing and maintaining reports, dashboards, and documentation related to account activity

• Assisting in process improvements to enhance member satisfaction and service efficiency

• Ensuring all interactions are handled in a professional, timely, and accurate manner

Impact You'll Make:

Skills & Qualifications Required

Technical & Operational Skills

• Strong analytical and problem‑solving skills

• Excellent verbal and written communication

• Ability to manage multiple accounts and prioritize tasks effectively

• Proficiency in MS Office applications (Excel, Outlook, Word)

• Experience in operations, customer service, or account management preferred

Soft Skills & Traits

• Customer‑centric mindset and strong relationship‑building skills
• Highly organized and detail-oriented
• Ability to work independently and collaboratively
• Adaptability and initiative in a fast-paced environment
• Professional, proactive, and solution-driven

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

 

TransUnion's Internal Job Title:

Analyst, Business Operations