Posted:
11/14/2024, 4:00:00 PM
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Software Engineering
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
The Workday Global Partner Organization is focused on building a vibrant and growing economy with our partners, powered by our technology. The Partner Innovation team within GPO supports innovation within our partner ecosystem and helps partners build and deliver impactful solutions that drive joint success in the Workday Solution Marketplace.About the Role
The Partner Solution Development team provides technical advisory and co-development services to Workday partners that help them design and build compelling solutions. The team functions as the internal center of excellence for integration patterns and best practices for building on the Workday Platform, and as such combine the skills of a software architect, Workday integration expert, and project manager to help Workday partners define their initial design and build their solution.
The Software Solution Analyst is an entry level position on the Solution Development team. The role provides support services to our partners which include - tenant provisioning and management, addressing inbound support tickets, researching API documentation, and conducting design reviews for badging.
El equipo de desarrollo de soluciones para partners brinda servicios de asesoramiento técnico y desarrollo conjunto a los partners de Workday que los ayuden a diseñar y crear soluciones atractivas. El equipo funciona como centro interno de excelencia para patrones de integración y mejores prácticas para desarrollar la plataforma Workday y, como tal, combina las habilidades de un arquitecto de software, un experto en integración de Workday y un gerente de proyectos para ayudar a los socios de Workday a definir su diseño inicial y crear su solución.
El analista de soluciones de software es un puesto de nivel inicial en el equipo de Desarrollo de Soluciones. La función proporciona servicios de soporte a nuestros socios, que incluyen: aprovisionamiento y gestión del entorno de cliente, respuesta a tickets de soporte entrantes, investigación de documentación de la API y revisiones de diseño para credenciales.
About You
A minimum of 3-5 years of experience in product support, customer success, account management or consulting for large, complex ERP, HCM, Financial, CRM or cloud computing system (SaaS preferred)
2+ years experience with web service technologies (SOAP, REST, JSON, HTTP and SSL)
2+ years experience with XML technologies and standards (XML, XSD, XSLT, and XPath)
It is essential to be bilingual in Spanish and English
Other Qualifications
BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
Direct experience with Workday preferred, and experience in the Workday software alliances ecosystem a plus
Ability to learn technology quickly through instruction and self-training.
Excellent analytical, problem solving, and multitasking skills
Ability to work independently, adapt quickly, and maintain a positive attitude
Functional industry knowledge based on experience within retail, technology, or healthcare
Exceptional written and verbal communication capabilities
Ability to communicate effectively with a diverse group of people and individuals at various levels within the organization
Superior detail orientation, organization, and analytical skills
Strong planning and organizational skills (project management experience is a must)
Cualificaciones básicas
Un mínimo de 3 a 5 años de experiencia en soporte de productos, éxito del cliente, gestión de cuentas o consultoría para sistemas ERP, de gestión de capital humano, financieros o de computación en la nube grandes y complejos (preferiblemente SaaS).
2 años o más de experiencia con tecnologías de servicios web (SOAP, REST, JSON, HTTP y SSL).
2 años o más de experiencia con tecnologías y estándares XML (XML, XSD, XSLT y XPath).
Bilingüe en español e inglés (excluyente).
Otras cualificaciones
Licenciatura o maestría en algún área técnica (p. ej., Informática, MIS) o experiencia laboral y conocimientos técnicos equivalentes.
Preferentemente con experiencia directa en Workday; se valorará la experiencia en el ecosistema de alianzas de software de Workday.
Excelente orientación al detalle, organización y habilidades analíticas.
Gran capacidad de planificación y organización (imprescindible experiencia en gestión de proyectos).
Capacidad para aprender sobre tecnología con rapidez a través de la capacitación y el autoaprendizaje.
Excelentes capacidades analíticas, de resolución de problemas y multitarea
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
Website: https://workday.com/
Headquarter Location: Pleasanton, California, United States
Employee Count: 10001+
Year Founded: 2005
IPO Status: Public
Last Funding Type: Series F
Industries: Enterprise Software ⋅ Human Resources ⋅ SaaS ⋅ Software