Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

As a Product Manager in the Global Device Organization at TPX, you will play a pivotal role in driving the evolution of Comcast’s WiFi product & cloud-based solution deployed across millions of Broadband devices worldwide. You will work with peers across the organization to shape the strategy and roadmap by deeply understanding customer pain points and assessing technical opportunities that intersect business & product objectives. You will support deploying new WiFi features & technology to enhance our product offering and improve the overall in-home experience. You will define KPI’s for WiFi features and monitor the performance.

Job Description

Core Responsibilities

• Internalizes and represents the Voice of the customer throughout the product lifecycle. Coordinates across other functional teams to secure buy-in to deliver on the defined end-to-end customer experience.
• Teams with engineering organization and WiFi QA to deliver high quality product solutions on time.
• Know what problem you are solving, how success will be measured, and be able to articulate the value of the effort to senior leadership.
• Drives planning for new product capabilities, features, and KPI’s. Defines product initiatives and epics with business context, functional requirements, and acceptance criteria.
• Partners with reliability organization in operational analysis and identification of opportunities and risks.
• Drafts and manages requirements and other supporting business documentation (such as use cases, user-experience, executive summaries etc..).
• Drives concept definition of end-to-end customer experiences and customer journey as it relates to new product capabilities and features.
• Contributes to the product vision across team and the organization. Creates and maintains a product roadmap that is aligned with the product & business strategy.
• Conducts feasibility assessments and capability gap analysis (i.e., what is wanted vs. what is attainable).
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

This position is ineligible for visa sponsorship.  To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Skills

Channel Optimization, Key Performance Indicators (KPI), Product Development, Wireless Mesh Network

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree: Management Information Systems

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

7-10 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.