Preferred Qualifications:  

• English language communications required.  

• Excellent customer service skills.  

• Advanced computer skills; Opera experience preferred.  

• Previous experience as a Front Desk Agent is preferred.  

• Requires full availability including days, nights, weekends, and holidays. 

Responsibilities:  

• Prints occupancy, arrivals departures, and back-up reports on a timely basis.  

• Reviews Specials Report for all arriving guests on a daily basis to ensure appropriate pre-blocking of rooms and to coordinate special services to be provided.  

• Coordinates with Housekeeping and Room Service to satisfy all requests.  

• Monitors check-outs, pre-registered guests, and room moves.  

• Checks for duplicate reservations and status of out-of-order rooms and showrooms.  

• Reviews group resumes to verify group billing procedures.  

• Answers department phone lines.  

• Assist Front Desk Agents with check-in, check-outs, and resolving guest requests or complaints when required.  

• Other duties as assigned.