Cloud Solutions & Technical Support Analyst with German (Client Engagement & Cross-Selling)

Posted:
8/21/2024, 12:47:36 PM

Location(s):
Warsaw, Masovian Voivodeship, Poland ⋅ Masovian Voivodeship, Poland

Experience Level(s):
Junior

Field(s):
IT & Security

Workplace Type:
Hybrid

WHO WE ARE:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

THE WORK:

  • Thrive on continuous advancement by securing new customer wins for Microsoft products (including Cloud), maximizing upsell and cross-sell opportunities in collaboration with Sales Agents.

  • Proactively deliver innovative solutions by presenting Microsoft’s Cloud value propositions that align with customer business objectives and IT initiatives.

  • Demonstrate commitment to constant progress by providing technical product overviews, conducting feasibility assessments, and confirming implementation requirements.

  • Embrace challenges as opportunities to position competitive offerings and solutions tailored to customer needs.

  • Dedicated to ongoing improvement, develop a Level 300 knowledge of Microsoft Cloud offerings and leverage all available training resources.

The work location for this role includes a mix of working remotely and in an Accenture office (50/50 hybrid model).

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU?

  • Opportunity for continuous learning and skill enhancement in advanced Microsoft Cloud solutions, fostering professional growth and expertise.

  • Engage in a dynamic role that allows you to drive customer success and directly contribute to business outcomes, enhancing your career trajectory.

  • Be part of a forward-thinking team, where your innovative ideas and proactive approach are valued and rewarded with opportunities for advancement.

HERE’S WHAT YOU’LL NEED:

  • Minimum of 1 year of experience with Azure, including technical support or IT sales in 1st or 2nd line roles; Azure Certifications (AZ-103, AZ-104, AZ-305, AZ-500) preferred.

  • Proficiency in German and English at C1 level.

  • Strong understanding of infrastructure strategy (Hybrid, Public, Private, Converged, Hyper-Converged) and networking (Data Center Architecture, WAN).

  • Familiarity with security concepts (IPS, IDS, Access Control List, GPs, Firewalls) and experience with Visual Studio, Azure DevOps, GitHub.

  • Experience in application modernization, Azure Kubernetes, .Net Core, and knowledge of databases (MySQL, SQL, Cosmos DB).

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER?

  • 6-month employment contract with the possibility of extension for 1 year or an indefinite employment contract.

  • Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

  • A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

  • Employee Assistance Program - legal, financial, and psychological consultations.

  • Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

  • Paid employee referral program.

  • Private medical care (Luxmed or Medicover), life insurance.

  • Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed

About Accenture:

Accenture is a leading global professional services company that helps the world's leading

businesses, governments and other organizations build their digital core, optimize their

operations, accelerate revenue growth and enhance citizen services—creating tangible value at

speed and scale. We are a talent- and innovation-led company with 742,000 people serving

clients in more than 120 countries. Technology is at the core of change today, and we are one of

the world's leaders in helping drive that change, with strong ecosystem relationships. We

combine our strength in technology and leadership in cloud, data and Al with unmatched

industry experience, functional expertise and global delivery capability. We are uniquely able to

deliver tangible outcomes because of our broad range of services, solutions and assets across

Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities,

together with our culture of shared success and commitment to creating 3600 value, enable us

to help our clients reinvent and build trusted, lasting relationships. We measure our success by

the 3600 value we create for our clients, each other, our shareholders, partners and

communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Accenture

Website: https://accenture.com/

Headquarter Location: Dublin, Dublin, Ireland

Employee Count: 10001+

Year Founded: 1989

IPO Status: Public

Last Funding Type: Grant

Industries: Business Information Systems ⋅ Construction ⋅ Consulting ⋅ Information Services ⋅ Information Technology ⋅ Infrastructure ⋅ Management Consulting ⋅ Outsourcing