Customer Service Officer

Posted:
6/30/2026, 3:16:50 PM

Location(s):
Tokyo, Japan

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Position:

Customer Service Officer

Job Description:

- Responsible for customer inquiries.

- Process customer change request with accuracy.

- Process customer orders accurately and timely by reviewing customer purchase order for accuracy, freight terms, pricing, etc.

- Research and resolve order entry issue like pricing, order alerts, holds and other issues per customer requests and make sure order is booked timely in ERP system.

- Supporting customer RMA and other assigned tasks.

Location:

JP-Tokyo, Japan (Atago Green Hills Mori)

Time Type:

Full time

Job Category:

Business Support

Arrow Electronics Inc

Website: https://arrow.com/

Headquarter Location: Kraków, Malopolskie, Poland

Employee Count: 10001+

Year Founded: 1935

IPO Status: Private

Industries: Information Technology ⋅ IT Infrastructure ⋅ IT Management ⋅ Software

Visa Sponsorship: Sponsors work visas