Field IT Specialists provide a variety of information technology support services including, but not limited to, connectivity, hardware/software support, and overall Field IT incident & service request resolution. The role also provides support & delivery of Enterprise and Business Unit projects and initiatives.
How you will do it?
Conduct hardware installation and provide ongoing support (e.g., PCs, tablets, mobility devices, printers, specialized devices)
Provide software support and local infrastructure service support (e.g., server, network and VOIP)
Assist in identifying and capturing Enterprise and BU project demand (e.g., planned & unplanned)
Provide Tech Hut services in region
Execute PC lifecycle management and perform asset management tasks as required by Corporate IT
Provide onsite Smart Hands (e.g., support and liaison with 3rd party & internal JCI Support teams)
Support Identity and Access Management requests (e.g., provisioning, deprovisioning, access validation, authentication, network share, and troubleshooting)
Support local IT security compliance (e.g., commsroom set-up, maintenance, and access) as needed
Assist compliance teams with audit tasks
Provide satellite office support and travel for field visits, when needed
Support vendor management as needed
Support IT procurement as needed
Serve as IT escalation point in region for internal customers with issues related to IT systems, software, and hardware, in cases where Service Desk cannot resolve the problem
Deliver Field IT Services in accordance with SLT’s using JCI Service Management toolset
Proactively communicate and provide updates to customers
Provide differentiated SLAs for customer-related requests or incidents.
What we look for ?
Degree in Computer Science or related field is preferred, or equivalent experience
5 years of IT Support experience is preferred
Industry Certifications i.e. MS Certified IT Professional (MCITP); MS Certified Technology Specialist (MCTS); Information Systems Professional (ISP); or CompTIA (A+; Network+, Security+) are highly preferred
Excellent written and verbal communication skills
Strong customer service skills - friendly, approachable, and motivated with a strong work ethic and high degree of integrity
Good team player, self-starter, fast learner, problem solver