Stahl/Scott Fetzer Company

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

Position Summary:  The IT Support Analyst supports daily IT operations by providing technical assistance to end users and helping maintain reliable IT systems and equipment across the organization. This role works closely with the Support Manager and other IT team members to troubleshoot issues, support hardware and software needs, manage IT assets, and help ensure smooth day-to-day technology operations. The position is ideal for someone early in their IT career who is eager to learn, develop technical skills, and grow within the IT field.

Key Responsibilities:

• Provide day-to-day technical support to end users for hardware, software, and network-related issues.
• Troubleshoot and resolve basic IT issues through phone, email, remote support tools, and in-person support as needed.
• Assist with the setup, configuration, deployment, and maintenance of laptops, desktops, printers, mobile devices, and other IT equipment.
• Document support requests, troubleshooting steps, resolutions, and updates within the IT ticketing system.
• Support company-specific software applications and escalate more complex technical issues to senior IT team members when appropriate.
• Collaborate with other IT team members to support continuous improvement of IT processes and overall user experience.
• Assist with maintaining accurate inventory records for IT assets and equipment.
• Travel to company locations as needed (up to 10%) to provide on-site support, installations, and troubleshooting assistance.
• Support daily IT operational activities and assist with special projects as assigned.
• Other duties as assigned.

Requirements: 

• 1–3 years of experience in IT support, help desk, or a related technical support role preferred, or an equivalent combination of education and experience.
• Basic understanding of IT systems, computer hardware, software, and troubleshooting concepts.
• Strong communication and customer service skills with the ability to support users at all levels of the organization.
• Willingness to learn new technologies, systems, and company-specific software applications.
• Ability to work independently and collaboratively within a team environment.
• Prior experience in a help desk, technical support, or IT support role is preferred but not required.
• Familiarity with Windows and macOS operating systems preferred.
• Experience working with IT ticketing systems such as ServiceNow, Zendesk, or FreshWorks is a plus.
• Basic understanding of networking concepts including Wi-Fi, VPN connectivity, and IP addressing preferred.
• Exposure to cloud-based platforms such as Microsoft 365 or Google Workspace is a plus.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Strong problem-solving skills and attention to detail.
• Ability to adapt in a fast-paced environment and provide timely technical support to users.
• Ability to travel to company locations as needed (up to 10%).

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], and please be sure to include the title and the location of the position for which you are applying.