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Job Description

As a Solution Architect, you are responsible for developing and deploying new solutions that have the highest impact to the customer and Pinnacle. The deliverable will be creating & deploying playbooks for Pinnacle’s operations team to utilize. You will work with a pod to ensure the services organization is adequately equipped to implement new service offerings, lessons are learned, and strategic deliverables are effectively delivering customers value.

Job Duties

• Work with Strategic Projects team members to successfully implement solutions to high value new customer problems and create playbooks to ensure operations can consistently and effectively solve the problem in the future.
• Capture, evaluate, and prioritize opportunities to create new playbooks and/or plays that are valuable to the operations organization
• Support the solutions organization to engage with customers to adequately communicate the methodology surrounding new service offerings, gain customer buy in, and deliver value to the customer. This may include building of sales materials, training, or customer facing sales support.
• Utilize quantitative methodologies to effectively solve high impact customer problems in a scalable manner.
• Recognize when a new skill is required to adequately solve a problem, rapidly learn the required skill, and communicate learnings to appropriate team members
• Travel domestically and internationally to customer sites when necessary
• Stay up-to-date on the latest data science, engineering, and software capabilities to influence and improve overall value provided by Pinnacle solutions
• Ensure playbooks use technology/tools that will create efficiencies within project teams
• Champion a value centric, data driven culture to project teams and customers
• Engage and collaborate with all appropriate business functions to ensure problems are well defined and solutions meet critical requirements.

Accountabilities/Results/Success for this role   

• Develop playbooks that allow for scalable execution & sale of new service offerings.
• Develop technology base solutions allow for scalable execution & sale of new service offerings
• Empower service team members to own these solutions and the core concepts behind them
• Reinforce a data driven culture to our service team
• Guide service teams through upcoming pilot projects showcasing new solutions and technologies

Measures

Playbooks Delivered

Opportunities Tagged to Playbook

Required Qualifications/Skills/Competencies

• Proficiency in one or more of the following (preferably several)
  • PCMS
  • APM
  • SQL
  • Python
  • SAP
  • Maximo
  • PI
  • Power BI
• Ability to adequately communicate technical requirements to both technical & non-technical stakeholders
• Project Management experience
• Ability to self-manage
• 5+ years of reliability/implementation experience
• Understanding of holistic maintenance and reliability practices (best practices preferred)
• Understanding of data driven culture building
• Bachelor’s degree in engineering, computer science or software engineering

Working Environment  

• Conditions may include working inside and/or outside.  May work around office machinery with moving parts and moving objects.  Working near radiant and electrical energy.  Working closely with others or working alone.  Working extended or irregular hours and travelling by all possible modes of transportation.

Physical Job Requirements

• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend repeatedly, climb stairs, identify colors, hear with aid, see, write, count, read, speak, analyze, lift and carry under 30 lbs., and perceive depth.

Tools and PPE Requirements

• Equipment (machines, tools, devices) used in performing the essential job function include but not limited to computers and related equipment, calculators, copiers, fax machines, and telephone. 

Limitations and Disclaimer

This job description describes the general job duties, accountabilities and physical requirements associates with the position; it is not an exhaustive list of all the duties, accountabilities, or skills required for the position.

The general job duties, accountabilities and physical requirements associated with the position are subject to modification to reasonably accommodate individuals with disabilities. Some physical requirements may exclude individuals who pose a threat or risk to the health or safety to themselves or others.

This job description neither states nor implies that the listed general job duties, accountabilities, and physical requirements associated with the position are the only tasks expected of an employee. An employee is also required to follow any other job-related instructions and perform any other job-related tasks requested by their supervisor and not in violation of any applicable laws, regulations, or rules.

Requirements are representative of minimum levels of knowledge, skills, and abilities. To perform this job successfully, an employee must possess the abilities and aptitude to perform each duty, accountability, and physical requirement proficiently.

Visa Sponsorship: Employment eligibility to work with Pinnacle in the U.S. is required. This employer will not sponsor any applicants for the following work visa in this job category:  H-1B - Cap Subject (Change of Status or Consular Notification).  Note that an H-1B Change of Employer is generally not considered to be Cap Subject.

Pinnacle participates in E-Verify, a federal government system used to verify employment authorization and social security number of each new employee.