At GE Appliances, a Haier company, we come together to make “good things, for life.”  As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way.  We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.  

The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. 

Interested in joining us on our journey? 

Location: Appliance Park - Louisville, KY (On-site)

The Senior Parts Fulfillment Planner oversees demand and supply chain planning for service, retail, and installation parts. This role directly impacts the ownership experience for our customers and contributes to the success of the organization through the management of inventory and service metrics.

Our Service organization relies on the ability to provide immediate availability of parts to repair appliances, while the sales team depends on strong availability of retail and installation parts to generate margin for the business.

This specific role will focus on providing world-class performance to our Air & Water customers. Growing this market is mission-critical to the business, and this planner will play a key role in supporting that growth. The position will work closely with, and be dotted-line aligned to, the Air & Water team to develop unique processes that support this expanding market.

Position

Senior Parts Fulfillment Planner - Air & Water

Location

USA, Louisville, KY

How You'll Create Possibilities

Responsibilities:

Demand & Inventory Planning (40%)

• Forecast demand using information on replacement rates and projected sales growth

• Evaluate usage for similar parts and coordinate with the sales team on projected demand for new customers

• Place orders and manage inventory levels across the distribution network

• Utilize Oracle and Servigistics system tools to detect issues before they become customer backorders

Cross-Functional Collaboration & Business Performance (30%)

• Collaborate directly with the Air & Water team, Sourcing, Product Management, and suppliers to fulfill parts orders while optimizing timeliness and cost

• Provide data and produce scorecards specific to the Air & Water business to highlight opportunities for improvement and focus internal support

Issue Resolution & Customer Support (20%)

• Drive quick resolution of customer and backorder issues by working cross-functionally with Product Management, Sourcing, Factory, Distribution, and suppliers

Data Management & System Integrity (10%)

• Manage data quality by maintaining planning inputs and item setups using tools such as Web-ADI worksheets, SAS reports, and Oracle PIM

• Own item setups, necessary changes, and issue troubleshooting related to service part system settings throughout the full item lifecycle

What You'll Bring to Our Team

Minimum Qualifications

• BA/BS degree from an accredited university/college or equivalent experience

• Minimum 5 years of experience within a Supply Chain or Customer Service function

• Strong analytical skills with the ability to analyze data from multiple sources to determine optimal solutions for service and cost

• Proven ability to work successfully within cross-functional teams and across multiple organizations

• Excellent written and verbal communication skills with the ability to adapt communication style to different audiences

• Strong data analysis skills utilizing system tools such as Oracle/EBS, Microsoft Office, SAS, and/or other digital tools

Preferred Qualifications

• Prior plant materials or fulfillment experience

• Graduate of a Supply Chain Development Program or Operations Management Leadership Program

• Experience using Oracle EBS (Purchasing, Inventory, OM modules), SAS, and ASCP (Advanced Supply Chain Planning)

Working Conditions

• Normal working conditions for an office environment

• Occasional weekend and/or evening work may be required based on workload demands

• Minimal travel expected (<5%)

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.

By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.

GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.

GE Appliances is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]