Important Information

• Experience: More than 4 years
• Job Mode: Full-time
• Work Mode: Hybrid

Job Summary

• Site Reliability Engineering (SRE) is a discipline that blends software engineering with infrastructure and operations, aimed at building scalable and highly reliable software systems.
• Focus on application monitoring, emergency response, and change management to ensure reliability and efficiency.
• Collaborate with development teams throughout the software lifecycle to solve system-related issues and automate routine tasks.
• Enhance system reliability, scalability, and performance by leveraging modern tools and processes.

Responsibilities and Duties

• Application Monitoring: Utilize tools and automation for continuous application monitoring and reliability.
• Emergency Response: Respond promptly to emergency incidents, perform root cause analysis, and resolve ongoing production issues.
• Change Management: Manage and streamline release and change management processes to improve system performance.
• Collaboration: Partner with development teams to solve system issues, automate routine tasks, and eliminate toil.
• Reliability and Scalability: Ensure systems are highly reliable, scalable, and efficient to meet performance standards.

Qualifications and Skills

• Strong understanding of monitoring tools such as Azure Monitoring, App Insights, Prometheus, and Grafana.
• Experience with Infrastructure as Code tools like Terraform, ARM/Bicep, or Pulumi.
• Proficiency in release management tooling such as ArgoCD, Harness, and Octopus.
• Familiarity with incident alert tools like PagerDuty or Opsgenie.
• Expertise in container orchestration tools like Kubernetes and AKS.
• Proficiency in scripting (C#, Python, Bash, PowerShell -one of them is mandatory)
• Strong collaboration and problem-solving abilities to resolve system issues effectively.
• Knowledge of project tracking and version management tools like JIRA, SVN, and GitHub.

Role-specific Requirements

• Proven experience in application monitoring and automated reliability processes.
• Strong background in managing system reliability and performing root cause analysis during emergency responses.
• Hands-on experience in change management processes and production environment releases.
• Advanced knowledge of tools and practices for infrastructure automation and incident handling.
• Familiarity with scalable system architecture principles and best practices.

Technologies

• Monitoring Tools: Azure Monitoring, App Insights, Prometheus, Grafana
• Infrastructure as Code: Terraform, ARM/Bicep, Pulumi
• Release Management Tools: ArgoCD, Harness, Octopus
• Incident Alert Tools: PagerDuty, Opsgenie
• Container Orchestration: Kubernetes, AKS
• Project Management Tools: JIRA, SVN, GitHub
• Scripting: C#, Python, Bash or PowerShell

Skillset Competencies

• Advanced monitoring and incident management techniques.
• Infrastructure as Code and automation of routine workflows.
• Expertise in release and change management processes.
• Strong knowledge of container orchestration and scalable system design.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work effectively in cross-functional and virtual teams.

 About Encora

Encora is a trusted partner for digital engineering and modernization, working with some of the world’s leading enterprises and digital-native companies. With over 9,000 experts in 47+ offices worldwide, Encora offers expertise in areas such as Product Engineering, Cloud Services, Data & Analytics, AI & LLM Engineering, and more. At Encora, hiring is based on skills and qualifications, embracing diversity and inclusion regardless of age, gender, nationality, or background.