Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Experience & Planning Advisor within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX.

The Business Experience & Planning Advisor Sr will play a key role in advancing the strategy and maturity of the Technology Global Capability Center (GCC) offshore. This role partners closely with Technology leaders to optimize workforce strategy, enhance capabilities, and drive data-informed planning to support a scalable and high-performing offshore model.
This individual will be responsible for shaping the future-state workforce, enabling capability evolution, and managing strategic roadmaps that align with business and technology priorities.

Key Responsibilities:

• Support the continued build-out and maturity of the Technology Global Capability Center (GCC)
• Partner with leadership to define, evolve, and expand GCC capabilities in alignment with business needs
• Evaluate current-state capabilities and identify opportunities to enhance or introduce new functions within the GCC model
• Drive strategic planning to ensure a sustainable and effective offshore/captive delivery model
• Partner with leaders to assess the current Technology workforce and define future-state workforce needs
• Develop and execute workforce strategies to optimize talent distribution, capability alignment, and cost efficiency
• Guide transformation efforts to evolve current workforce into future-ready capabilities
• Leverage workforce data and insights to support decision-making and long-term planning
• Own and manage the GCC roadmap, including capability maturity and expansion initiatives
• Translate strategy into actionable plans with clear milestones and deliverables
• Support program and project management activities to ensure successful execution of roadmap initiatives
• Identify dependencies, risks, and opportunities across GCC-related programs
• Drive insights from large datasets to inform workforce and capability decisions
• Leverage dashboards and analytics to guide strategy (vs. building tools from scratch)
• Utilize reporting tools to monitor progress, trends, and outcomes against strategic objectives

Key Skills & Experience:

• Experience working with or supporting a Global Capability Center (GCC)/captive offshore model
• Demonstrated experience in workforce strategy and planning within a Technology organization
• Strong ability to analyze data and translate insights into actionable recommendations
• Experience developing and managing strategic roadmaps
• Program and/or project management experience
• Strong stakeholder management and influencing skills
• Experience optimizing offshore/onshore workforce models
• Exposure to capability maturity frameworks and transformation initiatives
• Data analysis and insight generation from large datasets
• Experience with visualization tools such as:
○ Power BI (preferred)
○ Tableau (nice to have)
• Strong proficiency in Microsoft Office tools (Excel, PowerPoint, SharePoint)

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Indirectly leads cross-functional teams to improve business planning methods. Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives. Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Leads execution and implementation of business planning processes. Designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts. Identifies and executes opportunities that add significant value to the business and to achieve business goals.
• Consults and influences key decision makers to ensure cross-business and cross-functional alignment and synergy.Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Capability Center Strategy, Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Roadmapping, Stakeholder Management, Strategic Planning, Workforce Planning

Competencies

Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking

Work Experience

Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry relevant experience is typically 8+ years. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [email protected]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.  Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace.  We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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