At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Report to: Call Center Management, Specialist
Location: Ho Chi Minh
Function: Customer & Information Technology | Department: Customer Office, Customer Care
Type: Individual Contributor

THE OPPORTUNITY:

To provide the best service to Customers and avoid increasing calls excessive, we need to recruit Call Center Assistant position with the following main objective:

• Handling inbound and outbound calls to assist customers with inquiries, resolve issues, and provide information about products or services.
• Ensure customer satisfaction by delivering professional and courteous support while following company policies, procedures and meet Call Center KPI

ROLES AND RESPONSIBILITIES:

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Make outbound calls to follow up with customers, provide service updates or other project.
• Resolve customer complaints and troubleshoot problems effectively.
• Provide information about products, services, promotions, and policies.
• Escalate complex issues to superior or appropriate departments when necessary.
• Meet performance targets, including call handling time and customer satisfaction scores.
• Follow scripts, guidelines, and compliance regulations as required.
• Maintain a positive, gentle and professional demeanor while handling high call volumes.

JOB REQUIREMENTS:

• Excellent verbal and written communication skills.

• Strong active listening and problem-solving abilities.

• Ability to handle stressful situations and work in a fast-paced environment.

• Basic computer skills & good in typing

• Ability to multitask and pay attention to detail.

• Customer service experience is a plus.

• High school diploma

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.