Customer Support Specialist

Posted:
10/22/2024, 6:02:11 AM

Location(s):
Charlotte, North Carolina, United States ⋅ North Carolina, United States ⋅ Florida, United States ⋅ Saint Petersburg, Florida, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

We are looking for a Customer Support Specialist to join our team at Sign In Enterprise (SIE), a Sign In Solutions company . As a Customer Support Advocate your top priority is to communicate and solve our client’s technical problems. This communication can be through email, help desk tickets, phone, social media, forums and even smoke signals, if required. The individuals at SIE who thrive in this role view solutions from a holistic point of view. They’re advocates for their clients and they have an ingrained sense of curiosity. They put the team ahead of themselves and are driven to have a huge impact on the results of the company.

To better serve our customers in the PST timezone, we require support coverage between 12 PM and 8 PM EST

About Us:
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), Sign In Workspace (formerly Pronestor) , Sign In Scheduling (formerly 10to8) and Sign In Central Record (formerly SCR Tracker)

Culture:
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are: 
Customer 1st 
Respect & Dignity 
Accountability & Empowerment 
Honestly & Positivity 
We're Here To Win
Do Good & Give Back
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.

Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:

Phone Interview with our People & Culture team
Meet with the hiring manager and other members of the team
Demo presentation and interview
Culture meeting with members of the Sign in Enterprise team

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. 

Sign In Enterprise

Website: https://signinenterprise.com/

Headquarter Location: Saint Petersburg, Florida, United States

Employee Count: 51-100

Year Founded: 2015

IPO Status: Private

Last Funding Type: Series A

Industries: Enterprise ⋅ Enterprise Software ⋅ Event Management ⋅ Facility Management ⋅ Office Administration ⋅ Physical Security ⋅ Real Estate ⋅ Risk Management ⋅ Security ⋅ Software