Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Microsoft Endpoint Configuration Manager
Good to have skills : NA
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
A SCCM Administrator will be responsible for managing and maintaining Microsoft System Center Configuration Manager (SCCM) environments to ensure optimal performance and compliance across the organization. You will work closely with IT teams to support software deployment, system updates, and endpoint management solutions.
Key Responsibilities:
• SCCM Management: Configure, manage, and monitor SCCM environments, ensuring high availability and reliability of the system.
• Software Deployment: Design and implement software distribution strategies, including application packaging and deployment through SCCM.
• Patch Management: Manage the deployment of Windows updates and third-party patches, ensuring systems are up to date and secure.
• Monitoring & Reporting: Create and maintain dashboards and reports for system performance, software deployment status, and compliance metrics.
• Troubleshooting: Identify and resolve SCCM-related issues and provide support for end-user problems related to software deployment and configuration.
• Documentation: Maintain comprehensive documentation for SCCM processes, configurations, and best practices.
• Collaboration: Work closely with other IT teams to integrate SCCM with other systems and services, ensuring smooth operations and support for end-user needs.
• Security Compliance: Implement security measures and best practices to protect endpoint configurations and ensure compliance with organizational policies.
Qualifications:
• Education: Bachelor’s degree in computer science, Information Technology, or a related field.
• Experience: 3-5 years of experience in SCCM administration or related roles.
• Technical Skills:
o Proficiency in SCCM 2012/Current Branch and related tools.
o Experience with Windows operating systems, Active Directory, and PowerShell scripting.
o Knowledge of ITIL best practices and change management processes.
• Soft Skills: Strong analytical and problem-solving skills, excellent communication abilities, and the capability to work collaboratively in a team environment.
Preferred Skills:
• Certification in Microsoft SCCM or related Microsoft technologies.
• Experience with cloud technologies, such as Microsoft Intune, Tanium.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
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