Pay Rate (hourly)

$16.50

General 

• Understands and applies hospital policies and procedures. 

• Keeps kennel and grounds clean, orderly, and clutter-free. 

• Removes trash, sweeps, and mops daily. 

• Launders bedding and surgical linens. 

• Stocks supplies as needed. 

• Attends staff and departmental meetings. 

Client Relations 

• Answers the telephone by third ring in courteous and friendly manner. 

• Properly admits and releases all patients for the boarding kennel. 

• Answers phone shoppers’ questions, establishing value associated with the services the facility provides. 

• Makes appointments and reservations for all boarding and grooming patients. 

• Obtains accurate health and vaccination history for all boarding and grooming patients. 

• Obtains information from owner regarding pet’s medical needs and communicates it to the appropriate hospital staff. 

• Obtains and documents information regarding accurate medications and administration, communicating that information to the appropriate hospital staff. 

• Obtains and documents information concerning grooming services desired by clients. 

• Places appointment-reminder phone calls, and provides clients with pre-appointment information or instructions. 

• Communicates medical recommendations and reviews treatment plans with clients when services are due for admitted patients. 

• Recommends additional services to clients, such as bath, groom, pedicure, and/or pamper session. 

• Prepares paperwork for boarding/grooming patients. 

• Reviews invoices, sets next appointments, and answers clients’ questions. 

• Ensures client information is current via phone or in person. 

Cash Handling 

• Informs client of payment policies. 

• Receives and accurately records client payments. 

• Reconciles credit card, check, and cash transactions daily. 

• Accurately invoices coupons and gift certificates. 

Animal Care 

• Provides compassionate patient care, including keeping patients clean, dry, and comfortable and alerting hospital to changes in patients’ condition while boarding. 

• Administers flea medication on admit and release days. 

• Medicates patients and logs medication data in computer. 

• Records weight at admit and every three days during stay. 

• Applies name band to patient at admit and removes before release. 

• Puts pets in secure cage with water and attaches necessary paperwork (cage card). 

• Plays with pets during daily playtimes. 

• Notes any concerns about pets’ medical condition, and contacts clients to obtain permission for medical treatment. 

• Cleans and sterilizes runs and cages daily. 

• Walks (three times per day), feeds, and medicates (as instructed) animals, and logs that data daily. 

• Monitors and logs daily urination and defecation habits and any occurrence of vomiting or diarrhea. 

• Bathes, trims nails of, and brushes out patients. 

Personal Conduct 

• Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual. 

• Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members. 

• Demonstrates initiative in everyday duties by seeking other work during down times, assisting other employees, and filling in for other employees as needed. 

• Adheres to the posted work schedule. Arrives for work promptly and begins work at the start time. Follows hospital policies for reporting lateness or absences. 

• Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks. 

• Organizes work area and exercises time-management skills to maximize personal efficiency. 

• Prioritizes tasks and handles multiple tasks in a calm, organized manner. 

Additional Duties 

• Attends departmental and staff meetings. 

• Performs other duties as required. 

Requirements 

• HS diploma or educational equivalent. 

• Availability to occasionally work uncommon hours and overtime and to be recalled in emergency situations. 

• Excellent animal-handling skills, including the confidence and dexterity to administer medications to and bathe animals. 

• Ability to properly restrain patients. 

• Ability to complete assigned tasks in the time allotted without direct supervision. 

• Demonstrated ability to show empathy toward clients and treat animals with respect and compassion. 

• Excellent interpersonal communication skills. 

• A commitment to outstanding client service. 

• Ability to lift objects weighing 40 pounds without assistance and objects weighing more than 40 pounds with assistance. 

• Ability to stay on task and work energetically for entire shift, sometimes exceeding 10 hours per day. 

• Preferred: One year or more of experience in a veterinary hospital.