The Head of US Asset Servicing will join Vanguard’s global Middle Office leadership team to lead teams in the US accountable for ETF Operations, Corporate Actions, Reconciliations, and Investment Book of Record. These teams of 50 crew in the US, partnering with teams in EMEA and APAC, are critical to support the daily operations of Vanguard’s mutual funds and ETFs. The role requires strong operational skill, the ability to lead in a matrixed and global environment, and a focus on leading teams through change.

The person filling this role will ...

• Lead and develop a team of operational leaders responsible for setting targets and delivering outcomes for clients and internal partners centered on quality, risk, value, and productivity.
• Collaborate across functions and regions to set and execute on the strategy to evolve Middle Office operations in our Global Owner model, where we seek to reduce geographical siloes in order to become more effective.
• Serve as an outstanding operational domain leader, bringing Lean best practices to life throughout Middle Office.
• Work collaboratively with leaders across divisions to deliver outcomes, contributing to EIS and Finance 2030 aspirations.

Core Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
• Develops and oversees the strategic operational planning. Ensures operational aspects of the funds are met for the department. Establishes, leads, and executes short and long term goals.
• Develops, drives, and implements strategic and operational plans. Develops global approach and the vision for the planning and development of short and long range goals.
• Leverages strong awareness of market trends, new services, and emerging technology to identify opportunities and risks.
• Oversees, manages, and owns the resolution of key initiatives. Contributes to the development of the departmental business planning and budget.
• Collaborates with senior leaders across the department and division to determine growth objectives and opportunities. Establishes metrics to determine effectiveness and progress.
• Participates in special projects and performs other duties as assigned.

Qualifications

• Ten years related work experience, with at least Five years of financial services or operations experience. Supervisory experience preferred.
• Undergraduate degree or equivalent combination of training and experience. Accounting or Finance degree preferred. Graduate degree preferred.

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

Our commitment to diversity, equity, and inclusion

Vanguard’s commitment to diversity, equity, and inclusion (DEI) is central to our ability to deliver on our mission. We aspire to create a work environment that is inclusive, equitable, and diverse—one that enables our employees, whom we call crew, to thrive and bring their best selves to work every day on behalf of our clients.

Cultivating DEI lifts our entire organization, and everyone shares accountability for our progress—from our senior leaders who lay the foundation and set the example for inclusive behaviors to crew who are growing in their personal DEI learning experiences.

Together, we’re on a mission. We are fueled by the value of diverse voices and connected through friendships and a culture of care—for our clients, our communities, and each other.    

Vanguard’s DEI journey has no finish line. Our commitment is enduring, and we remain focused on the path ahead. To learn more about Vanguard goals and progress toward DEI, download our Diversity, Equity, and Inclusion Report.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.