Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to our customers. Our portfolio of technology helps power our world ---come join our team and see how YOU can make a difference.

Job Description:

MPS is seeking an experienced Customer Claim & Business Support who is experienced at business data analysis and customer claims of electronic industry. The qualified Customer Claim & Business Support will be responsible for overseeing the end-to-end processing of customer product claims including claim tracking, review and audit, negotiation, and settlement.

The Customer Claim & Business Support reports to the Sr. Manager, Customer Claims & Sales Audit.

Essential Functions:

• Own and develop the process and procedure of how MPS handles customer claims across our ecosystem from initial detection all the way through resolution.

• Efficiently monitor claims administration and negotiation progress to reduce claim costs and drive best practices.

• Oversee the intake, validity and processing of product claims and supporting documents.

• Build and manage strong relationships with customers to ensure and develop best claims handling processes.

• Validate revenue and crediting data as well as identify and flag discrepancies in transaction records.

• Execute monthly and quarterly revenue recognition reports by reconciling sales data across multiple systems (CRM, ERP, BI Tools).

• Review accuracy and completeness of revenue allocations, as well as identify and escalate discrepancies and/or exceptions for resolution.

• Maintain accurate and organized data files and trackers.

Qualifications:

• Bachelor’s degree in business administration, accounting or finance preferred.

• Minimum 5 years’ experience in claims management, risk strategy, customer support or similar role; preferably within semiconductor industry or high-tech sector.

• Excellent communication and relationship management skills, ability to negotiate and influence customers and internal stakeholders.

• Strong proficiency in Excel and claims management software tools.

• Ability to follow documented processes across multiple systems and is comfortable with large data sets.

• High attention to detail and accuracy.

• Ability to communicate effectively in English, both written and verbal.

• Exceptional prioritization skills in navigating competing demands and claim priorities.

• Well versed in handling insurance documentation and legal liability.

• Ambitious and resourceful, willing to go the extra mile to effectively deliver value to our customers while keeping MPS success top of mind.

• Business acumen skills to understand business impacts to make strong judgement in leading MPS success and customer satisfaction and trust.

• Adaptable and a problem solver, able to operate in a fast-paced and dynamic environment with rapid development cycles.

Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.