McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Key Responsibilities

• Review and approve returns reconciliations performed by analysts, providing insight and coaching to ensure accurate financial transactions
• Resolve returns escalations, disputes, and issues received from internal stakeholders, manufacturers, and other returns teams
• Address and resolve manufacturer dispute claims through in-depth data analysis of data presented and internal data extraction. Conduct analysis independently to include seeking knowledge in areas not previously identified or known. Research all components of dispute claims to minimize loss to McKesson.
• Attend manufacturer Quarterly Business Reviews to provide insight on returns trends and provide relevant insights
• Gather and report metrics regularly to analyst team and leadership, provide insight as to methods or processes to improve these metrics
• Monitor automated returns reconciliation processes, and assist technology teams to resolve issues
• Review and validate customer returns to assist Customer Returns team in determining creditability
• Identify and initiate process improvement projects based on root cause analysis. Implement process solutions, which will enable the operations teams to function more efficiently and effectively
• Identify, calculate, and articulate financial impacts incurred as a result of process changes or disputes managed
• Collaborate with internal partners to resolve complex issues that cross department, business unit, or corporate boundaries.
• Provide training to team members to develop and expand their returns reconciliation and analysis skills.
• Proactively identify key manufacturer issues with returns.

Critical Skills

• Strong customer service and problem-solving skills
• Experience in analyzing very large and complex datasets
• Intermediate level on Microsoft Office products, including Excel, Word, PowerPoint
• Strong attention to detail
• Must be able to work independently and take full accountability

Additional Knowledge and Skills

• Ability to leverage McKesson’s internal resources or publicly available information to solve problems
• Strong relationship building and communication skills
• Excellent organization and communication
• Strong prioritization skills
• Project management and researching skills
• Six Sigma process improvement experience preferred (Green Belt training)

SQL experience preferred

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$71,200 - $118,600

McKesson is an Equal Opportunity Employer

 

McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

 

Join us at McKesson!