CBE Companies, a global provider of contact center services, has an immediate need for the Bilingual Government Collection Specialist for our October 28th, 2024 training class and our recruiters would LOVE to connect with you about this exciting career opportunity!

With more than 1200 employees currently, CBE has been providing quality jobs in the Cedar Valley and throughout the US for 90 years—and we’re still going strong because we offer employees:

• Excellent starting wage + performance-based, uncapped commission plan!
• Excellent benefits, including tuition reimbursement and referral bonuses!
• Ongoing training & support!
• Career culture with many opportunities for advancement!
• Employee engagement opportunities include community outreach!

Recently recognized for the second year in a row as a Top Workplace in the USA, we pride ourselves on a diverse and inclusive corporate culture with a strong track record of success—and we’re looking for people who value opportunity, challenge, and FUN!

Invest in your future with a company that will invest in YOU!

CBE offers job seekers easy entry, development opportunities, and growth options.

As a company that welcomes both experienced professionals and those with limited experience but an eagerness to learn, CBE provides best-in-class training and development. You bring the work ethic, and we’ll develop your communication and problem-solving skills into a transferrable skillset that will become a solid foundation for you to build your career upon. Consistently recognized locally as an Employer of Choice, CBE focuses on personal and professional growth aimed at developing our employees into leaders.

Whether you’re just looking for your next stop or hoping to find your final destination, CBE offers job seekers what few companies can: transferrable skills and unlimited opportunities for professional success. Regardless of where you are starting from, if you have aspirations for a career in Customer Service, Information Technology, Human Resources, Finance, Project Management, or Marketing fields—our company wants to show you the way!

Let CBE help you DISCOVER, DEVELOP, and DEFINE YOUR CAREER!

Description

Our Bilingual Government Collection Specialists work diligently to link consumers with the best way to remedy their situation to resolve their account. Customer satisfaction must be the end in mind while meeting both CBE and client standards and following all state and federal debt collection laws. The desired applicant is motivated to work in a team-oriented, competitive environment with an emphasis placed on effective listening skills, a solution-driven mindset, complete and accurate documentation of the phone call, and providing excellent customer service.

At CBE we pride ourselves on a small-team dynamic to prevent new hires from feeling “lost in the shuffle” and provide ample resources to ensure success and promote a competitive and fun work environment.

Would you describe yourself with any of the following characteristics?

If so, this could be an excellent opportunity for YOU!

• Motivated
• Engaged
• Disciplined
• Personable
• Competitive
• Problem solver
• Eager
• Outgoing
• Reliable
• Effective Communicator

Details

In this role you will experience a fast-paced environment with unlimited income potential that can be rewarding and satisfying. Your day will typically consist of the following:

• Bilingual (English/Spanish)
• Provide excellent customer service to all consumers and third parties on both inbound and outbound calls
  • Bilingual Government Collection Specialists handle between 100-150 calls per day and work in a call center
• Be a problem-solver and work with consumers to come to a resolution on their account
• Utilize a call flow that guides you through your calls
• Locate consumer contact information
• Ability to positively and efficiently implement changes required by the client
• Review statistics that are sent by management to ensure job requirements are being met
• Work with CBE’s management team on your personal growth and positively execute on areas of improvement and opportunity
• Ability to work in a positive and collaborative manner with co-workers

For employees who go above and beyond and other expectations:

• Commission potential that starts the first month and is in addition to the hourly pay; the current average commission payout is between $750-$1250 and on average over 50% of the department earns a commission
• Must hit productivity, schedule adherence, and quality expectations

General Information

Location: Cedar Falls, Iowa

Relocation Expense Covered: No

Employee Type: Full Time

Industry: Call Center

Required Degree: High school or GED

Manage Others: No

Requirements

• U.S. Citizenship or 3-year legal residence

Position Quick View

Wage: $20.00 - $24.57 Hourly

Fringe rate: $4.57 hourly

Commission: $750-$1250 monthly (on average)

Hours: M-F NO Weekends: 3 days of 8AM-4:30PM; 1 day of 9:30AM-6PM; 1 day of 11:30AM-8PM. One Friday per month: 8:30AM-5PM

Remote Option: N/A

Training: 3 Weeks Paid

If you have questions about this position, please call HR at 615-334-7352.

CBE Companies is an Equal Opportunity/Affirmative Action Employer. CBE Companies is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender (including gender identity and transgender status), genetic information, disability, veteran status or other protected statuses in accordance with applicable federal, state and local laws. 

Background checks and drug testing required.