You know the moment. It’s the first notes of that song you love, the intro to your favorite movie, or simply the sound of someone you love saying “hello.” It’s in these moments that sound matters most. 

At Bose, we believe sound is the most powerful force on earth. We’ve dedicated ourselves to improving it for nearly 60 years. And we’re passionate down to our bones about making whatever you’re listening to a little more magical. 

The Marketing team at Bose consists of passionate, bold, and music-loving storytellers. We tap into the magic of what makes Bose, BOSE, and through our marketing efforts, connect that magic with people who relate to our belief that sound is the most powerful force on earth.

Job Description

As the Ecommerce Operations Manager for the Europe, Australia, New Zealand, and Japan, you will play a pivotal role in strategically managing and overseeing day-to-day operations of our regional digital commerce business. Your primary focus will be to drive execution to meet the roadmap, financial targets, and KPI commitments, while identifying and implementing improvements to enhance site and customer experiences in alignment with our commercial strategy and goals.

If you are a proactive and results-driven individual with a proven track record in ecommerce operations and a passion for driving business growth, we invite you to apply for this exciting opportunity to become a key player in our global ecommerce team.

Primary Responsabilities:

• Plan and program manage sales activities to achieve revenue targets, overseeing commercial campaigns such as Holidays, Mother’s Day, Father’s Day, Summer Sales, Click Frenzy, etc.

• Monitor customer experience (CX) across cart and checkout processes, initiating corrective actions in collaboration with Site Analyst.

• Manage post-purchase transactional communications, including order tracking (EDD), ParcelLab, email, and service team interactions.

• Establish SLAs and ensure visibility across Customer Service, Order Management, Cash to Order, and Logistics operations.

• Manage post-purchase Net Promoter Score (NPS) surveys, ensuring actions are taken to meet target NPS.

• Project manage the implementation of site functionality in collaboration with Product Owners and DXP Lead.

• Scope new commercial and checkout functionality with third-party providers (e.g., Extend, AfterPay, Forter, ParcelLab) in collaboration with internal subject matter experts (SMEs).

• Coordinate implementation of Dynamic pricing strategy and functionality.

• Establish an operating model across ecommerce sales and value chain partners.

• Map transactional messaging across different platforms for post-purchase messaging and surveys.

• Establish an Ecommerce knowledgebase strategy and kick-off documentation processes and ownership.

Knowledge, Skills and Experience Requirements: 

• 5+ years of experience in similar ecommerce role.

• Previous experience in leading ecommerce operations.

• Proficiency with Hybris and Salesforce platforms is preferred.

• Demonstrated independence and accountability in managing complex projects.

•  Strong background in marketing and finance is highly desirable.

• Experience working in international markets, particularly in the EU and APAC regions, is an advantage.

• Fluent in written and spoken English.

• Familiarity with Jira, Salesforce Commerce Cloud.

• Experience working within Agile structured teams.

• Attention to detail.

• Understanding of process development, with the job description in mind.

Education:

• Bachelor's degree in Business, Finance, Marketing, or related field.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to [email protected]

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.

If you believe you need a reasonable accommodation, please send a note to [email protected]