Location(s): Richardson, Texas, United States ⋅ Texas, United States
Experience Level(s): Junior ⋅ Mid Level
Field(s): Customer Success & Support
Hours of Work :
0830-1700
Days Of Week :
M-F
Work Shift :
Job Description :
Your Job: In this role, the Customer Service Liaison will be responsible for providing exceptional customer service to all internal and external customers. This person is someone who is motivated and able to handle a wide range of customer service inquiries, takes the initiative in resolving customer issues, and helps navigate our patients and visitors while in our facility. Supports the mission, vision, values and strategic goals of Methodist Health System.
Your Job Requirements: • High school Diploma or Equivalent required
Your Job Responsibilities:
Communicate effectively and professionally with patients, teammates, healthcare professionals, vendors, and visitors
Assist with departmental locations, wayfinding, and handling a wide range of inquiries
Assist with patient throughput
Provided excellent customer service; cordially greets customers, anticipates needs, and willing to collaborate to provide the best patient experience possible
Answers telephones, screens and routes calls to proper location
Maintains a clean work environment
Provides wheelchair assistance as needed when appropriate
Ability to multi-task effectively
High attention to detail
Demonstrate computer literacy
Effectively adheres to MHS policies, guidelines, and care commitments including confidentiality of all patient and business information
Escalates issues to the proper person in a timely manner
Maintain supplies and place order for additional supplies as needed
Other duties as assigned
Methodist Richardson Medical Center is a 443-bed, full-service, acute care hospital that serves Richardson, Garland, Plano, and surrounding areas in Dallas and Collin counties. We are a Certified Comprehensive Stroke Center as well as the nation’s first hospital to receive The Joint Commission’s Gold Seal of Approval® for Pancreatic/Hepatic/Biliary Cancer Certification. We also provide services at Methodist Richardson Medical Center – Campus for Continuing Care, which include a behavioral health and addiction recovery unit, inpatient rehabilitation, long-term acute care, and more. We strive to have a diverse workforce that reflects the communities we serve and welcomes the skills and talents of all groups. Our reputation as an award-winning employer shows in the distinctions we’ve earned:
Magnet®-designated hospital
150 Top Places to Work in Healthcare by Becker’s Hospital Review, 2023
Top 10 Military Friendly® Employer, Gold Designation, 2023