The Sales Manager at JM Lexus plays a key role in delivering a seamless, negotiation-free luxury automotive sales experience. This position serves as the guest’s single point of contact throughout the entire sales process—from initial greeting to vehicle delivery—ensuring transparency, personalization, and exceptional customer service. 

Responsibilities: 

• Guide customers through the entire sales process, including needs assessment, vehicle selection, financing, and delivery 

• Create a personalized, transparent, and negotiation-free experience for each guest 

• Manage customer leads and follow up to drive new business

• Perform data entry and CRM updates throughout the sales process 

• Participate in ongoing training and certifications to support professional growth 

• Support team culture by exemplifying JM Family values and working collaboratively 

Qualifications: 

• High school diploma or equivalent required 

• 2+ years of sales and/or customer service experience preferred 

• Strong communication and interpersonal skills 

• Proficient with technology (Apple, Windows, Samsung products) 

• Valid driver’s license required 

• Flexible schedule, including nights and weekends 

• Professional appearance and commitment to outstanding service 

• Ability to multitask and thrive in a fast-paced environment

• Willingness to embrace JM Family’s core values: Communication, Cooperation, Consideration, Accountability, and Innovation 

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