Posted:
12/16/2024, 11:06:08 AM
Location(s):
Metro Manila, Philippines ⋅ Davao City, Davao Region, Philippines ⋅ Quezon City, Metro Manila, Philippines ⋅ Davao Region, Philippines
Experience Level(s):
Junior ⋅ Mid Level
Field(s):
Software Engineering
Workplace Type:
On-site
Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.
Why choose Manulife?
Job Description:
We’re looking for a Support Analyst to join our Release Engineering team at MBPS. In this role, you are expected to identify and recommend design processes aimed to increased efficiency, performance, and reliability, and also provide solutions to technical issues and meet agreed service level agreements while ensuring the deliverables are of high quality.
Have the skills and knowledge for the job? Learn more about the opening below!
Key Responsibilities:
1. Process Improvement and Risk Management: Identify areas for improvement, collaborate with stakeholders, and drive changes to enhance efficiency and manage risks.
2. Client Needs Assessment and Data Analysis: Assess client needs, analyze data, and propose enhancements to current processes.
3. Testing and Issue Resolution: Develop test plans with stakeholders, implement test scripts, track defects, troubleshoot issues, and document resolutions.
4. Reporting and Automation: Create reports and dashboards using tools like Power BI, perform data management and analysis, and develop automated workflows using Power Automate or similar tools.
5. Project Administration and Communication: Maintain and administer projects, provide timely status updates, and communicate project milestones to on-shore and off-shore leads.
Qualifications:
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].
Working Arrangement
Website: http://www.manulife.com.hk/
Headquarter Location: Kowloon City, Kowloon, Hong Kong
Employee Count: 1001-5000
Year Founded: 1897
IPO Status: Private
Industries: Financial Services ⋅ Life Insurance ⋅ Retirement ⋅ Wealth Management