Posted:
10/13/2024, 5:00:00 PM
Location(s):
Great Yarmouth, England, United Kingdom ⋅ England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
What you will do
We are looking for a Customer Service Advisor to join our brilliant team. You will be based at our Johnson Controls, Great Yarmouth Manufacturing facility. This opportunity will support our customers through the complete lifecycle of an order from receipt, through to shipment and invoicing. We are looking for someone to support on processing sales orders and liaising with the Planning Team to optimise the offering to our customers. You will be required to liaise with the Quality Team to help resolve customer complaints in a timely and efficient manner.
What We Offer:
Competitive Compensation: Enjoy a rewarding salary and overtime rates
Company Perks: Paid holidays including all bank holidays and sick pay
Comprehensive Benefits: Our package includes a matched pension contribution, life assurance, employee assistance program, referral schemes, among other perks.
Training Opportunities: Access extensive on-the-job and cross-training opportunities with outstanding resources available.
Collaborative Environment: Thrive in an encouraging and collaborative team environment.
Business Resource Groups: Join and contribute to our business resource groups.
Career Development: Long-term career development is a priority for us.
How you will do it
Processing sales orders to ensure they are accurately entered into the ERP system within the agreed timescales.
Follow up the order entry with an order confirmation, monitor the progress of orders and proactively communicate any updates to the plan.
Actively manage customer communications through the Customer Relationship Management (CRM) system, responding to customer enquiries within agreed timescales.
Ensure the customer communication is clear, precise and professional.
Administrator customer complaints, supporting with the initial containment and longer-term resolution.
Develop strong and sustainably professional relationships with customers, the Site and wider business.
What we look for
Strong experience within Customer Service and administration, preferably with a manufacturing background.
Excellent communication and analytical skills.
Professional, can-do attitude to delivering customer service.
Strong team player, with ability to work independently.
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Website: https://johnsoncontrols.com/
Headquarter Location: Cork, Cork, Ireland
Employee Count: 10001+
Year Founded: 1885
IPO Status: Public
Industries: Industrial Engineering ⋅ Physical Security