What's the role?

As the ServiceNow Process Support Specialist you will provide process support for the Application Portfolio Management team.

Duties and Responsibilities:

• Manage and report on process activities from end to end

• Document and maintain the process map

• Train resources assigned to the process

• Review and resolve process issues

• Communicate process changes

• Review key performance indicators and identify improvement activities

• Engage with stakeholders so services run smoothly

Bring your best! What this role needs?

• Bachelors Degree or an equivalent combination of education and work experience

• 3-5 years of ServiceNow Admin experience

• Understanding of Agile methodologies

• Strong technical, written, analytical and verbal skills

• Able to mentor new team members

• Can communicate clearly to the business

• Able to independently lead small and medium sized projects

Preferred

• Application Portfolio and/or Configuration Management experience

LI-Hybrid

$82,670.00

$153,530.00

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please click here for additional information relating to location-based pay structures.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.