Welcome to a workplace where every individual passionately believes in their mission!

At our company, commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.

Join our team and become a part of a continuously expanding and financially sound multinational conglomerate—Goddard Enterprises Limited (GEL). At Coreas Hazells Inc., a member of GEL, we are committed to our mission of being successful and responsible while satisfying our customers, employees, partners and shareholders. Our dedicated team shares our values of innovation, continuous improvement, and service excellence. We believe in providing our employees with opportunities for growth and development, to help them reach their full potential, in an environment where everyone can thrive.

We are seeking a talented individual who shares our values to join our team as a Tour Coordinator. Reporting to the Profit Centre Manager, this role will assist in executing marketing and promotional efforts for our tour operations. The Tour Coordinator will be responsible for maintaining financial and administrative systems, ensuring efficient operations while consistently exceeding customer expectations.

Key Areas of Responsibility:

• Plan, Manage, and Execute Tours: Coordinate and oversee the planning, management, and execution of land, sea, and air tours, ensuring all logistics and operations run smoothly.
• Liaise with Shore Excursion and Tour Managers: Work closely with shore excursion teams, tour managers, and cruise lines to create, organize, and deliver exceptional tour packages.
• Customer Interaction and Support: Act as the primary point of contact for tour patrons, assisting with inquiries, resolving complaints, and ensuring a high standard of customer service throughout the tour experience.
• Prepare Berthing Applications and Liaise with Authorities: Prepare and submit berthing applications, liaise with relevant authorities regarding matters related to tours, ship berthing, boarding, and clearance.
• Office Administration: Perform various administrative tasks to ensure the smooth and efficient operation of the tour department. Prepare necessary documentation for tours, including itineraries, permits, and other operational paperwork, ensuring compliance with regulations.
• Financial Management: Undertake financial reporting and analysis of tour operations.

Job Requirements:

• A Bachelor’s Degree in Tourism and Hospitality Management, Business Management
• A minimum of three (3) years’ experience in the hospitality or tourism industry.
• Foreign language will be an asset.

Knowledge, Skills & Competencies:

• Supervisory and financial skills.
• Strong analytical, problem-solving and decision-making abilities.
• Expertise in delivering excellent customer service, handling inquiries, and resolving complaints to ensure a positive guest experience.
• Strong understanding of planning and coordinating land, sea, and air tours, including logistics and best practices in the travel industry.
• Excellent oral and written communication skills.
• Excellent interpersonal skills and the ability to interact confidently with persons at all levels.
• Ability to work under pressure and within tight deadlines.
• Ability to make informed decisions and take ownership of tasks and outcomes.
• Capable of handling competing demands and adapting to changing circumstances.
• Ability to lead, motivate, and develop team members, ensuring high performance and a positive, collaborative work environment.
• A keen interest in culture, geography and history.

Personal Attributes

The requirements listed above are representative of the knowledge, skill and ability required to perform this role. Additionally, the successful candidate should possess the following attributes:

• Team Player
• Detail Oriented
• Trustworthy
• Competitive
• Proactive
• Change Agent
• Strong Intellect

Compensation & Benefits

An attractive remuneration and benefits package is being offered commensurate with the candidates’ experience. Our benefits package includes participation in the Group Life, Medical Insurance and Pension Schemes and opportunities for training & development. Through our Employee Share Option Plan (ESOP) you have the opportunity to be a part-owner of GEL (where eligible)—let’s grow together!

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!