About Productiv

We have a vision of bringing teams together through the power of data.

Productiv started with a vision to transform the way enterprises manage and optimize their software portfolios. With a focus on driving efficiency and transparency in IT, Procurement, and Finance departments, we're revolutionizing SaaS management. At Productiv, we believe in enabling companies to make data-driven decisions that propel growth and foster innovation.

About the Role

 

 

Responsibilities

• Account Strategy: Develop comprehensive account plans with CSMs, aligning Productiv's solutions with customer objectives to drive adoption and deliver value.
• Revenue Growth: Manage and grow revenue from existing customer accounts by identifying and executing upsell and cross-sell opportunities.
• Pipeline Management: Maintain a healthy pipeline of expansion opportunities, targeting 3x quarterly revenue coverage for future growth.
• Renewals: Oversee the renewal process to ensure 80% retention, proactively addressing customer needs and securing long-term contracts.
• Negotiations: Lead negotiations for renewals, upsells, and cross-sells, ensuring mutually beneficial terms and maintaining an ASP of at least $50K for expansion deals.
• Relationship Management: Build and maintain strong relationships with key stakeholders across IT, Procurement, and Finance, ensuring alignment with customer business goals.
• Collaboration: Partner with CSMs, Solutions Architects, and internal teams to ensure seamless execution of customer success strategies and account growth.
• Customer Health Monitoring: Monitor customer health scores to identify tailored solutions that maximize satisfaction and upsell potential.
• Trusted Advisor: Act as a trusted advisor, continuously identifying ways to enhance customer experience and deliver additional value from Productiv's platform.

Requirements and skills

• 5+ years in Account Management, Customer Success, or a similar role in SaaS/B2B technology, with a proven track record of managing renewals, upsells, and exceeding targets.
• Skilled in leading complex negotiations and developing account plans aligned with customer goals, driving growth through upsell, cross-sell, and retention.
• Strong ability to build and maintain multi-threaded relationships with key stakeholders across IT, Procurement, and Finance.
• Experience working cross-functionally with Customer Success, Product, Marketing, and Engineering teams to ensure customer success and account expansion.
• Deep understanding of customer needs, using data insights to address challenges and maximize value and retention.
• Excellent communicator, able to engage senior leaders and solve customer challenges with tailored solutions.
• Effective at managing multiple accounts in a fast-paced environment with flexibility to adapt to changing needs.
• Open to feedback and committed to continuous improvement.

Benefits

• Medical, dental, and vision insurance for you and your dependents.
• A robust 401K plan to help you invest in your future.
• Access to Modern Health for mental health resources and support.
• Monthly subsidies to cover your telecommunications needs and support your ongoing personal growth and wellness.
• For those near one of our offices, an FSA Commuter/Parking Benefit and lunches when you’re working from one of our offices.
• A family-first approach with 12 weeks of paternity leave and 18 weeks of maternity leave, ensuring you have the time you need with your new family members.

Not everyone will match the above qualifications 100%. If your experiences don’t perfectly align, but you think you’d be a great addition to our team, we’d still love to hear from you.

Productiv  is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Compensation

The US annual base salary range for this full-time position is $120,000 - $140,000. Our base salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include equity, benefits, or discretionary bonus.