Posted:
3/9/2026, 2:42:08 AM
Location(s):
Indiana, United States ⋅ Goshen, Indiana, United States
Experience Level(s):
Senior
Field(s):
Sales & Account Management
At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together.
The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities.
Interested in joining us on our journey?
The Vendor Chargeback & Warranty Claim Processor is responsible for reviewing, validating, and processing vendor chargebacks, invoices, and warranty claims while ensuring accurate documentation and compliance with warranty policies. This role supports the Warranty team by completing initial claim data entry, validating warranty coverage, assisting with authorizations, and helping facilitate replacement parts or product orders.Job Responsibilities:
Vendor Chargeback & Invoice Processing
Review vendor chargeback (VCB) and invoice submissions to ensure all required documentation and processing criteria are met.
Locate, validate, and reconcile chargeback and invoice information against the original warranty claim.
Perform accurate data entry and maintain organized, complete claim records within internal systems.
Merge and store chargeback and invoice documentation within the corresponding claim file in accordance with company record-retention standards.
Communicate with internal teams, vendors, or customers regarding missing documentation, discrepancies, or claim status updates.
Warranty Claims Processing
Review submitted warranty claims for completeness, accuracy, and adherence to established policies and procedures.
Enter claim information accurately into Salesforce and related internal systems.
Research claim history and product records associated with coaches or appliances.
Communicate with customers via email regarding claim status, documentation requirements, approvals, and shipping information.
Provide customers with required diagnostic forms and other claim-related documentation.
Warranty Authorization Support
Assist the Warranty team by preparing claims for review, including validating coverage eligibility and required documentation.
Support the creation of replacement part or product orders and authorization requests within established guidelines.
Escalate complex or high-impact claims to senior team members for evaluation and resolution.
Additional Responsibilities
Participate in product training, system training, and warranty policy education.
Attend team meetings and contribute to continuous improvement and process optimization discussions.
Support special projects, customer visits, or other operational needs as assigned.
Basic Qualifications
High school diploma, GED, or equivalent.
1–2 years of experience in administrative support, claims processing, data entry, customer service, or a related field.
Strong attention to detail and organizational skills.
Effective verbal and written communication skills.
Ability to quickly learn new systems, products, and warranty policies.
Team-oriented and customer-focused mindset with a positive, dependable work ethic.
Proficiency with business software such as Microsoft Office, Outlook, Salesforce Service Cloud (or similar CRM), and call center or service systems.
Ability to communicate frequently with vendors, customers, service personnel, and internal stakeholders.
Ability to collaborate with service writers, technicians, and warranty staff to gather missing or corrected documentation.
Basic understanding—or willingness to learn—RV appliances, components, and installation procedures to ensure technician documentation meets warranty standards.
Ability to follow defined processes while managing multiple tasks in a deadline-driven environment.
Preferred Qualifications
Experience in warranty, service, or claims processing within the RV, appliance, automotive, or manufacturing industries.
Familiarity with vendor chargebacks, return authorizations, or repair/work order processing.
Experience supporting or working with GE Appliances or similar RV appliance product lines.
Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued, connected, and empowered to contribute, while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.
This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard, valued, and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging, purpose, and engagement. Reflect the diversity of the communities we serve through our workforce, products, and practices.
By further embedding Zero Distance into our People and Culture framework, we will continue to build a deeply connected organization. We are cultivating a culture of engagement, belonging, and connection, because while attracting new talent remains a priority, retention is a cornerstone of our strategy.
GE Appliances is a trust-based organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances, you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual, team, and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Appliances participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply, please send an e-mail to [email protected]
Website: https://www.geappliances.com/
Headquarter Location: Louisville, Kentucky, United States
Employee Count: 10001+
Year Founded: 1907
IPO Status: Private
Industries: Consumer Electronics ⋅ Energy Management ⋅ Home Appliances ⋅ Manufacturing