Customer Assist plays a critical role in supporting customers through complex and highly regulated vehicle finance situations. The Business Analyst, Collections drives continuous improvement across people, process and partners, implementing practical solutions that improve customer outcomes and business results.

Key Deliverables

• Proactively identify opportunities to improve processes and efficiency

• Track and own technical incidents & defects through to resolution

• Leads the design & implementation of new processes or functionality that will drive efficiency and effectiveness

• Complete detailed analysis and communicate business requirements & facilitates actions required with internal and external partners

• Complete UAT testing and conduct BVT as required

• Manage projects & initiatives, on time and on budget

• Ensures new SOP's are developed for new process

• Facilitates and develops training following the release of new system functionality or processes

• Ensures alignment of data across FIS, reporting, API's & SFTP's

Key Capabilities

Interpersonal Communication

• Establishes & develops productive relationships with stakeholders

• Handles incidents as they arise

• Ability to negotiate and liaise at all levels

• Act as a key support resource for internal stakeholders

Planning organising skills

• Document business requirement

• Document and tracks actions & owners

• Develops documentation & training material (SOP’s)

Analysis / Problem Solving / Innovation

• Strong analysis and problem solving skills

• Ability to interpret system data

• Maintain compliance with regulation

Teamwork

• Actively promotes cooperation between team members & teams

Qualifications & Experience

Experiences

• Experience in delivering Operational excellence – this may be in a front line role, as a SME or as leadership

• Financial services, preferably within Automotive Finance

• Demonstrated experience standing up or streamlining processes in a face-paced, agile environment

• Collections, Hardship or Complaints experience highly regarded, but not necessary

Highly Desirable System Experience (any of the following)

• Jira & Confluence

• FIS

• Microsoft Dynamics 365 (CRM / JET)

• Advanced Excel skills

Key Stakeholders

• Internal

  • Technology – Product Owners, Scrum Masters & Run team

  • Data & Reporting 

  • Change Team

  • Financial operations, Finance control & Treasury

  • Hardship, Servicing & Complaints teams

  • Product

• External

  • NCML

  • Bravure

  • Debt Collection Agency (DCA) panel

Employee Benefits

We have a long list of benefits to suit your needs. On the clock, and off it. Here are a few favourites.

• Birthday leave: Enjoy a day off on your birthday, because you deserve it.

• Health and wellbeing leave: Take some well-deserved ‘me’ time, because your health comes first.

• Volunteering day: Make an impact with a day dedicated to giving back to the causes you care about.

• $500 ergonomic equipment reimbursement: Invest in comfort and productivity with support tailored to your work setup.

• Recruitment referral program: We want to find and hire the best talent in the market, and we want to reward you with a payment of up to $5,000 for helping us identify and personally endorse high-calibre candidates you believe would be a great fit to come and work for us.

• Employee rate program: When you’re part of the Angle Auto Finance team, you’ll gain access to our best auto finance rates with your next car purchase—just another way we’ve got your back.

• Paid parental leave: Be there for life’s most important moments with time to support your growing family.

• SPARK: The employee benefits program that gives you everything from discounts to wellbeing support.

• Purchased annual leave: Gain extra flexibility by purchasing additional leave.

• Diversity flex leave: Our people have the flexibility to observe culturally significant days by choosing an alternate day that better aligns with their cultural values.

We'd love to hear from you

Select the 'Apply' button above to send your resume through to the Talent Acquisition team.

Angle Auto Finance is committed to attracting, retaining and strengthening the performance of a diverse, equitable and inclusive workforce. It is our commitment to ensure equal employment opportunities without discrimination or exclusion on the basis of cultural heritage, colour, religion, citizenship status, age, sex, sexual orientation, gender identity, or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information or any other basis protected by law.