Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

What you'll do :

• Candidates with knowledge of ConnectClient, Profile Expert Plus, and/or Connect Profile are desirable
• The role requires the candidate to operate in a protected environment. Driving large complex deployment projects with over 15 country launches across multiple phases, collaborating with teams across GBT on systems interfaces
• Understanding of upstream & downstream processes for the business/process in deployment OR the travel industry is expected
• Experience deploying/project managing large complex implementations - Global clients with a presence in over 20 countries and with various online booking tools and GDS combinations
• Knowledge of the travel domain – ticketing, customer service, travel operations
• Understanding of TMC operations, partnerships, service providers, etc.
• GDS experience
• Sabre and Amadeus's knowledge is desired
• Apollo and Galileo's experience would be an added advantage
• Experience across Concur, DEEM, GetThere, and other OBTs would be an added advantage
• The candidate should have a fair knowledge of MS Office tools
• Working experience on Salesforce, Rally, DEEM Dashboard/Support would be a good to have
• Should have excellent project management skills – Creating Issues logs, status reporting, orchestration of conversations to solve client requirements
• develop a detailed project plan to track progress
• Report and escalate to management as needed
• Have experience working with Salesforce
• Experience working with Sabre and Concur is preferred. These have great dependency on the deployment activities the team manages
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• Participate in client interactions – training, troubleshooting, data gathering, and escalation management

What we're looking for :

• The candidate should have strong communication skills in English – Written & Spoken
• Prior experience in managing customer relationships, would be a key advantage
• Manage the relationship with clients and internal company stakeholders
• Candidate should have experience working across diverse groups/functions
• A candidate should have the ability to assess issues/risks, exhibit analytical skills, and a solution mindset
• Open to work in rotational and flexible shifts
• Previous experience in project management is desired

     

Location

Bangalore, India

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• Wellbeing resources to support mental and emotional health for you and your immediate family.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!