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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

About the Role

UPS Digital is building a connected suite of products that help businesses ship smarter, reduce risk, and deliver better post‑purchase experiences. These products span insurance, checkout protection, tracking, returns, claims, and operational tools—used globally by merchants, partners, and consumers.

As a Senior UX/UI Designer, you will design end‑to‑end product experiences across the UPS Digital portfolio, helping ensure our products feel coherent, intuitive, and confidence‑building, even as they span different audiences, technologies, and use cases.

This role is for a designer who not only thinks in flows and systems—but also understands the raw materials of the web. You don’t need to be a full‑time front‑end engineer, but you do understand how modern interfaces are actually built, and you design with that reality in mind.

What You’ll Be Responsible For

Design Real, Shippable Product Experiences

• Design UX and UI across multiple UPS Digital products and solutions

• Own work from early exploration through detailed execution and delivery

• Translate complex business, technical, and regulatory requirements into clear, usable interfaces

Work Across the Product Suite

• Design journeys that span products and services (e.g., learn → purchase → manage → claim)

• Ensure consistency and continuity across touchpoints while respecting product‑specific needs

• Contribute to a shared interaction and visual language across the UPS Digital ecosystem

Partner Deeply with Engineering

• Work closely with front‑end and full‑stack engineers to ensure designs are feasible, performant, and implemented as intended

• Design with an understanding of HTML, CSS, JavaScript frameworks, design systems, and component‑based architectures

• Participate in build reviews, QA, and staging to protect experience quality through release

Bring Front‑End Awareness into Design

• Understand how layout, responsiveness, states, accessibility, and interactions translate into code

• Design components and patterns that align with how modern front‑end systems are built

• Be comfortable reading, discussing, and—when useful—writing front‑end code
  (Even though nobody really codes without AI anymore, you know what’s actually happening under the hood.)

Elevate UX & UI Craft

• Design thoughtful interaction patterns, behaviors, and edge cases—not just screens

• Apply strong visual design fundamentals: hierarchy, spacing, typography, color, and motion

• Ensure accessibility, responsiveness, and clarity are baked in from the start

What Success Looks Like

• Product experiences feel intuitive, consistent, and trustworthy across the UPS Digital suite

• Engineers can implement designs with minimal guesswork or rework

• UX and UI decisions scale cleanly across breakpoints, states, and real‑world conditions

• Designs respect technical constraints without sacrificing experience quality

• Customers understand what they’re doing, what they’re buying, and what happens next

What We’re Looking For

Experience

• 6–10+ years of experience in UX/UI or product design

• Experience designing complex products, platforms, or enterprise‑grade applications

• Exposure to logistics, fintech, insurance, SaaS, or B2B products is a plus

Design & Front‑End Skills

• Strong interaction design, information architecture, and visual design skills

• Advanced proficiency in Figma (components, variables, prototyping, Dev Mode)

• Solid understanding of front‑end fundamentals:

  • HTML, CSS, modern layout systems

  • Component‑based UI frameworks

  • Responsive and accessible design patterns

• Ability to reason about performance, constraints, and implementation tradeoffs

Mindset

• Systems‑oriented thinker who designs beyond individual screens

• Comfortable operating between design and engineering

• Values clarity, usability, and real‑world outcomes over visual excess

• Collaborative, pragmatic, and curious about how things actually work

Why Join UPS Digital Design

• Design global products used by millions of businesses and consumers

• Work on complex, meaningful problems with real operational and financial impact

• Help shape how a legacy company becomes a modern, digital platform

• Collaborate closely with product and engineering teams across regions

• Design experiences that must work in the real world—at scale

Employee Type:
 

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.