About the Role

We are looking for a motivated and analytical intern to join our Field Operations team in Milan. This internship offers a unique opportunity to gain hands-on experience supporting operational field activities through a combination of data analysis, business reporting, and administrative coordination.

The role combines two key dimensions:

• Analytical support: transforming operational data into actionable insights and supporting performance reviews.

• Back-office support: managing administrative and operational processes that enable field teams to focus on customer-facing activities.

You will work closely with field teams, operations specialists, and support functions to ensure efficient execution of operational processes and continuous improvement of data quality.

Key Responsibilities

Field Operations Support

• Prepare operational reviews and customized business presentations for field teams.

• Support audit preparation by creating and maintaining documentation required for site visits and compliance reviews.

• Conduct operational health checks and collection analysis for specific locations.

• Support follow-up activities related to collections and field operations.

Data Analysis & Reporting

• Analyze inventory and loss-related data, identify trends, and prepare reports.

• Create reporting dashboards and performance trackers.

• Extract, consolidate, and validate operational data from multiple systems.

• Produce reports related to asset movements, incoming goods, and operational performance.

• Support data recovery and reporting activities.

Process & Transaction Management

• Collect information from field retailers and prepare structured transaction files for processing.

• Validate transaction data received from regional teams and ensure compliance with defined procedures.

• Monitor processing outcomes and investigate rejected or mismatched transactions.

• Open and manage cases related to transactional corrections and operational issues.

• Support suspect case investigations and account maintenance activities.

Administrative & Operational Coordination

• Support the administrative processes related to transport and location management.

• Create and maintain operational records and databases to ensure data accuracy.

• Coordinate follow-up actions and documentation for customer inquiries and operational requests.

• Support purchase order preparation through data extraction and calculations.

• Liaise with internal support teams to ensure timely issue resolution.

Who We're Looking For

Education

• Master's degree student (M1/M2) in Business, Economics, Supply Chain, Data Analytics, Engineering, or a related field.

Skills & Experience

• Strong analytical mindset with the ability to interpret data and identify trends.

• Interest in operations, supply chain, retail, or field execution environments.

• Excellent organizational skills and attention to detail.

• Strong communication and collaboration abilities.

• Comfortable working with multiple stakeholders and managing several tasks simultaneously.

Technical Skills

• Advanced Microsoft Office skills, particularly:

  • Excel

  • PowerPoint

• Familiarity with:

  • Power BI

  • Salesforce

  • Microsoft Power Apps

  • Teamhaven

• Knowledge of data management and reporting tools is a plus.

Languages

• Fluent English and Italian (written and spoken).

What You Will Gain

• Exposure to field operations and supply chain processes across a dynamic international environment.

• Experience working with operational analytics and business performance reporting.

• Opportunity to develop expertise in reporting tools, databases, and operational systems.

• Collaboration with experienced professionals across operations, customer service, and field execution teams.

• Valuable experience that combines business analysis, process improvement, and operational support.

If you are a curious, data-driven individual who enjoys turning information into action and supporting operational excellence, we would love to hear from you.