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LMS Coordinator

Position Summary:

Support the delivery and operational reliability of enterprise learning programs by managing course packaging, uploads, and data validation across our LMS platforms. This position is based in India and is offered as a remote role. This role reports to the Instructional Technologist, Manager.

About the Team:

Our mission at athenahealth is to create learning experiences that are cohesive, timely, operationally reliable, and aligned to product workflows and customer needs. The LMS Coordinator, Associate, supports this mission by helping maintain and operate enterprise learning platforms that deliver customer and internal training experiences at scale.

Expanded Description:

The Virtual Training and Enablement team builds and sustains training infrastructure that helps customers and internal teams adopt athenahealth products effectively. As an LMS Coordinator you will focus on the technical and operational aspects of course delivery: preparing SCORM/xAPI packages, validating content playback, managing course metadata, and ensuring accurate learning records. You will work closely with instructional designers, content developers, and platform administrators to ensure content is published correctly and learning data flows reliably between systems. This role combines hands-on content packaging and testing with data validation, reporting support, and process documentation to maintain a high-quality learning experience for diverse learner groups.

Essential Job Responsibilities:

Learning Platform Administration & Operational Support

• Upload, publish, update, and retire learning assets within the LMS and related learning platforms.
• Support course configuration activities including metadata updates, enrollments, learning assignments, and version management.
• Process manual learner completions, assignment adjustments, and enrollment maintenance requests.
• Validate learning asset setup and learner accessibility prior to release or launch activities.
• Assist with operational platform cleanup and recurring administrative workflows.
• Learn and adapt to future LMS platform implementations and evolving operational processes.

Virtual Training & Learning Delivery Support

• Support virtual classroom and training session maintenance activities.
• Assist with learner attendance reconciliation and no-show cleanup processes.
• Coordinate training asset replacements and updates across learning environments.
• Provide support coverage during high-volume operational periods, including releases and organizational priorities.
• Validate that learning content is correctly deployed and functioning as intended before release milestones.

Learner & Trainer Support

• Serve as a secondary point of contact for LMS and training support questions through Teams channels and ticketing systems.
• Respond to common learner and trainer inquiries related to training access, enrollments, and course completion issues.
• Triage and escalate advanced technical or system issues to the Enterprise LMS Administrator or appropriate technical teams.
• Assist with ServiceNow ticket queue management and support request routing.

Scope & Boundaries of Role

This role focuses on operational and administrative support activities and does not independently own:

• Enterprise platform governance
• LMS architecture or implementation leadership
• APIs, integrations, or SSO configuration
• Salesforce workflow management
• Dynamic group assignment logic
• Customer-facing curriculum strategy or instructional design ownership

This role may assist with operational tasks related to these areas under the guidance of the Enterprise LMS Administrator.

Expected Education & Experience:

• 2-4 years of experience supporting LMS platforms, SaaS platforms, training operations, or customer support workflows preferred.
• Bachelor’s degree in Information Systems, Learning Technology, Education, Business Operations, or related field preferred.
• Experience working in enterprise software or healthcare technology environments is a plus.
• Working knowledge of LMS platforms and learning technologies. Practical experience with LMS platforms and familiarity with SCORM and xAPI standards. 
• Basic troubleshooting skills for user access, content playback, and platform behaviors; experience coordinating with vendor support
• Customer-service mindset when supporting learners and internal stakeholders.
• Ability to manage multiple deployment tasks and deadlines.
• Comfortable supporting evolving workflows during releases and operational changes.
• Demonstrates willingness to learn new LMS platforms and support processes over time.