Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary:

The Customer Service and Troubleshooting functions are part of Global Business Services – Procure to Payment (P2P). This position is responsible for resolving all assigned incoming cases quickly and accurately, demonstrating knowledge of the end-to-end process with extreme focus on customer service, issue resolution to create a great end user experience.

This position involves operational activities and execution in routine systems and/or processes. It may require specialized training but does not require an advanced level of independent work, judgment, and/or decision-making.

The representative performs basic analysis in accounting, finance, procurement, and customer service. They apply their knowledge to synthesize information and draw conclusions based on the requested requirements.

Key Responsibilities:

• Troubleshoot pending items on daily basis and supports issue resolution, with the end goal to have all supplier invoices payable by their due date, directs different cases to the department or person in charge for correct resolution; Educates internal and external customers on policies and procedures as appropriate; prepares and provides data for clients; retrieves and requests additional documentation when required.
• Ensures that documents are processed, in accordance with policies and procedures; maintains data tracking logs for metrics, production and compliance reporting; validation of accuracy of supporting documentation used in exceptions.
• Contributes to quality control by reviewing documentation for accuracy and compliance with policies and procedures, adheres to legal and regulatory requirements to ensure compliance.
• Completes assigned work and priorities using policies, data, and resources, collaborating with managers, co-workers, internal clients, and others involved in the processes.
• Maintains involvement and communication through telephone, email, chat, or any other means with internal and external clients involved in the processes.
• Resolve supplier disputes and issues. Resolution to include root cause analysis and proactive steps to mitigate future issues.
• Identifies opportunities for optimization and continuous improvement of processes related to the department, to establish new strategies and apply best practices.
• Drive the regular maintenance of P2P ledgers including cash clearing, supplier and GRNI ledgers.
• Involved in month end closing activities e.g. Reporting, reconciliations, accruals and reviews.
• Other duties as assigned by leader.

Required skills/experience:

• 2+ years of experience in Accounts Payable, Procurement or Customer Service.
• Confident knowledge of MS tools (Outlook, Excel)
• Shared Service Centers experience is desirable.
• Ability to multitask and follow (frequently changing) priorities
• Team person attitude, quick learner, flexibility and high adaptability to change
• Proficiency in English: B2+ English Level.
• MS Office: Word, Power Point, Outlook - Excel intermediate
• ERP/workflow experience (SAP, Oracle, QAD, Navision, Basware, Coupa and Tungsten)