Scheduled Hours

37.5

Position Summary

Through strong knowledge of the organization’s technology infrastructure and specific software applications, helps the business address changes through technology. Performs all tasks to achieve an understanding of business change needs, assessing the impact of those changes, capturing, analyzing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties. Works on projects with very large scope and impact.

The IT Business Analyst will evaluate the Office of Technology Management's technology infrastructure and recommend upgrades and/or replacements as we seek to evolve and improve our suite of software systems. This position will be responsible for implementing and maintaining new technology solutions, including but not limited to a planned Customer Relationship Management (CRM) system.

This role requires strong analytical acumen, broad knowledge of enterprise software systems, vendor management, and an ability to prioritize complex timelines and goals. Competitive candidates will have excellent project management skills, technical proficiency, strong communication abilities, and the capability to work independently within a collaborative team environment.

Additional responsibilities include partnering with staff to prioritize and oversee ongoing maintenance and process improvements to existing systems.

The technical scope requires deep knowledge of standard software, development of use cases, requirements management, quality assurance processes, systems analysis, and documentation. Tasks span all project phases, including defining stakeholders, objectives, oversight of design, scope, development, implementation, and post-launch support.

To effectively implement new software systems, this role will assess and gain knowledge of existing solutions and leverage prior needs analyses. The successful candidate must have strong project management skills and be able to create consensus on priorities among diverse stakeholders with varying unit-specific goals.

The IT Business Analyst will manage and deliver medium- to large-scale business projects aimed at integrating technology for improved operational efficiency and reducing administrative burden. This position will serve as a key point of contact between end users, the technical team (including internal developers, external contractors), and university leadership, ensuring alignment of project goals and deliverables.

Job Description

Project Management for New System Implementation

• Provide overall technical project leadership and management throughout the project lifecycle(s), including the implementation, operation, and maintenance of a CRM system.
• Develop and manage project plans, defining objectives and scope, coordinating activities, managing timelines and resources.
• Proactively identify and mitigate risks, dependencies, and obstacles that could impede project success.
• Manage vendor selection and relationships, monitor budgets and deliverables to ensure efficient use of resources when outsourcing work.
• Conduct regular project status meetings and provide leadership updates, summarizing milestones, progress, resource allocation, and key metrics.
• Conduct 'build vs. buy' analysis for future phases of system transformation.
• Facilitate end-user working groups to ensure shared understanding of needs and build internal consensus.

Software Administration for Current Systems

• Provide technical consultation and project management oversight for ongoing maintenance and enhancements of existing software solutions.
• Collaborate with staff, including internal developers and IT management, to streamline processes, enhance efficiency, ensure data integrity, and reduce administrative burden.
• Identify and engage external vendors as necessary to support software improvements.
• Lead requirements definition and review for system enhancements or new functionalities.
• Ensure that system requirements and solutions align with university objectives and future needs.
• Maintain IT disaster recovery and business continuity plans.

Working Conditions:
Job Location/Working Conditions

• Normal office environment.
• Work is normally performed in offices located across campus.
• Many activities require trips to various University offices and off-site locations.

Physical Effort

• Typically sitting at a desk or table.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications:

No specific certification is required for this position.

Work Experience:

Analyzing Business Processes And Data (6 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications

• Highly organized and detail-oriented, with knowledge of PMI methodologies and tools.
• Strong customer service focus and ability to manage client expectations effectively.
• Excellent collaboration skills and ability to build consensus among cross-functional teams.
• Experience with project and software development life cycles, including tools for issue tracking, configuration management, requirements management, and project management.
• Ability to communicate technical issues clearly to both technical and non-technical audiences, both verbally and in writing.

Preferred Qualifications

• Project Management Certification (PMP or similar)
• Salesforce Certification or experience with CRM platforms
• Experience with ERP systems such as Workday
• Experience working with databases
• Proficient Information Technology (IT) skills, including:
  • Project Management Software
  • Cloud Computing (e.g., Microsoft Azure)
  • Artificial Intelligence (AI) tools (e.g., ChatGPT)
  • Workday
  • Salesforce
• Experience working in a university or large enterprise environment, especially where consensus-driven decision-making is essential.
• Knowledge of lean/agile software development practices.
• Understanding of technology transfer or innovation management processes.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

Certified Business Analysis Professional (CBAP) - International Institute of Business Analysis, Professional in Business Analysis (PMI-PBA) - Project Management Institute (PMI)

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Application Development, Business Analysis, Business Case Development, ChatGPT, Client Service, Cost-Benefit Analysis (CBA), Data Modeling Techniques, Group Presentations, Information Technology Infrastructure Library (ITIL), IT Methodologies, Microsoft Azure, Microsoft Office, Microsoft Visio, Process Improvements, Project Administration, Requirements Development, Salesforce (Software), Software Testing, Solutions Development, Technical Writing, Technology Development, Technology Research, Use Case Development, Workday Software

Grade

G15

Salary Range

$84,200.00 - $148,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.