Toast is driven by building the all-in-one restaurant platform that helps restaurants operate their business, increase sales, engage guests, and keep employees happy. Our Talent Operations team is the heartbeat of our People and Places function, responsible for building global scalable tools, systems, processes , and dashboards that support our employees at every stage of their employee journey. We are helping transform the way that the People and Places Team delivers service to employees.The HRIS Analyst  is a member of the People team Technology Operations organization within Shared Services.  In this hands-on role, you will help support and grow Toast’s use of Workday as our main employee system of record. This role reports functionally to the Sr Manager of HR Systems & dotted line reporting to the In-Country(India) People Team Sr Manager of HR Shared Services. 

About this roll* (Responsibilities) 

• Support Toast’s Workday and associated integrated systems day-to-day technical operations through troubleshooting, testing, and configuration and provide recommendations to improve operational excellence to people and people tech teams
• Make configuration changes for business processes, notifications, condition rules, configurable security, compensation plans, etc. 
• Create, maintain, and schedule custom reports in Workday for partner teams 
• Populate, test, and process EIBs for job changes, compensation changes, compensation grades, workteams, performance review ratings, stock grants, etc. 
• Responds to requests to assign new security or update security assignments for new hires or job changes
• Provide customer support to future, current, and past employees through email, slack and servicenow tickets 
• Support the greater HR Technology team with testing and peer review for break/fix and new configuration or projects
• Support semi-annual Workday releases, including research and demo of new functionality
• Provide system support for periodic calendar events (Performance Reviews, Merit & Bonus processes, Open Enrollment, headcount planning, etc.)
• Provide enablement materials such as user guides, product videos to enable partner teams and Toasters 

Do you have the right ingredients*? (Requirements) 

• 1-2 years of experience as a Workday analyst or administrator responsible for configuration, testing, and support of Workday.
• Knowledge of Workday HCM and at least one other specialized module (Absence Management, Payroll, Benefits, Advanced Compensation, Performance Management, Time Entry)
• Has worked in a highly matrixed, global organization 
• Experienced working in a Sox based environment and have been responsible for programs and processes that are Sox compliant
• End-to-end process understanding with an ability to develop and maintain processes, and HR service center procedures.
• Excellent oral and written communication skills, strong customer service skills, attention to detail, and outstanding organizational skills
• Collaborative problem-solving approach; leverages relationships and strong business acumen to understand not only the “what” the “why” behind requests; displays empathy for partner teams and demonstrates growth  mindset
• Ability to multitask under pressure and thrive in a fast-paced environment; flexible and able to respond to rapidly changing business needs