Personal Systems Account Manager

Description -

Job Summary
This role is responsible for coordinating account plans and aligning clients' objectives with the organization's strategies to create enduring, mutually beneficial partnerships. The role acts as a subject matter expert, applies consultative selling techniques, and mentors junior account managers.

Responsibilities

• Engages directly with customers, maintaining a high level of customer loyalty, and identifying their unique requirements.

• Implements the account planning process, actively managing, and updating through scheduled reviews to drive growth opportunities.

• Applies consultative-selling techniques to identify and advance profitable revenue opportunities with clients.

• Aligns customer requirements with the organization’s capability and customizes them to best fit the client’s needs, ensuring enduring customer satisfaction.

• Acts as a subject matter expert, providing insights and guidance to sales teams on complex deals and customer-specific requirements.

• Collaborates with finance teams to develop pricing and negotiation strategies, ensuring profitability and competitiveness in the market.

• Responsible for achieving and managing quarterly, half-yearly, and annual quotas.

• Implements margin recovery strategies and activities.

• Acts as the first interface for international accounts in collaboration with global business teams and local teams.

• Mentors and coaches junior account managers, providing guidance on sales techniques, customer relationship management, and professional development.

Education & Experience Recommended

• Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence.

• Typically has 7-10 years of work experience, preferably in account management, tele sales, product specialty (computers, printers, servers, storage), or a related field.

Preferred Certifications
• Certified Technology Sales Professional (CTSP)

Knowledge & Skills

• Business Development

• Business To Business

• Cash Handling

• Cash Register

• Cold Calling

• Conflict Resolution

• Customer Relationship Management

• Inside Sales

• Marketing

• Merchandising

• Outside Sales

• Product Knowledge

• Sales Development

• Sales Management

• Sales Process

• Sales Prospecting

• Sales Territory Management

• Salesforce

• Selling Techniques

• Upselling

Cross-Org Skills

• Effective Communication

• Results Orientation

• Learning Agility

• Digital Fluency

• Customer Centricity

Impact & Scope
Impacts function and leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives.

Complexity
Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.

Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

HP Canada is an equal opportunity employer. We welcome the many dimensions of diversity.  Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy.  If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail hrgsglobalstaffing@hp.com. Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check.  You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.

HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!

Job -

Sales

Schedule -

Full time

Shift -

No Shift premium (Canada)

Travel -

Relocation -

Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement