Job Description:

The Impact You’ll Make in this Role 

As a Senior Analyst - Customer Service (m/f/*) for EMEA TEBG market, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world.  

Here, you will make an impact by:  

• Proactively managing customer relationship and be the single point of contact for all queries and issues encountered, maintaining relationship with Premium Accounts by understanding, anticipating and identifying their service needs 

• Proactively handling customer transactions related to order management, order status, inquiries regarding backorders and proofs of delivery, notifying the customer of any order issues, including updating customer portals as necessary 

• Reviewing purchase order requirements to ensure compliance with 3M terms and conditions and liaise with the business on customer relationship management via Salesforce functionalities

• Preparation and reviewing of the respective reports, internal and external dashboards and with clients during meetings in which you participate, conducting service process analysis and driving cycle time and OTIF improvements 

• Collaborating with all internal logistics, Customer Issue Resolution and collection team and business stakeholders to guarantee service quality and to resolve claims

• Participates in customer meetings to identify areas of opportunity to improve customer satisfaction, communication, and efficiency

Your Skills and Expertise

To set you up for success in this role from day one, 3M is looking for candidates who meet following minimum requirements: 

• Bachelor’s degree or higher from an accredited institution  

• Equivalent professional experience

• Strong skills of SAP (ERP system), Salesforce (CRM system) 

• Fluency in English and French

Additional qualifications that could help you succeed even further in this role include: 

• Ability to work in culture of compliance

• Proactive approach to job responsibilities

• Logical and organized approach to tasks

• Ability to prioritize workload

• Ability to problem solving

Job specifics: 

• Work location: Hybrid eligible (readiness to visit the office in Wroclaw on a weekly basis).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

• Private medical care

• Life insurance

• Retirement scheme

• Multisport card

• Opportunity to work globally as part of an international organization

• Work in a respectful, inclusive and friendly environment with open door policy

• Professional training and onboarding package

• Supporting your professional development, possibility to gain certifications/co-founding studies

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering

• Internal integration events

• Holiday Bonus

Dowiedz się więcej o naszych innowacyjnych rozwiązaniach na: www.3M.pl lub na Instagramie, Facebooku i LinkedIn @3M.

At 3M, we believe diversity & inclusion are essential to innovation. We seek and value differences in people! This Job ad is addressed to all potential candidates. As an equal opportunity employer 3M will not discriminate against any applicant for employment on the basis of race/ethnicity, nationality, religion, sex, gender identity, sexual orientation, pregnancy/maternity-related matters, age or disability, or any other relevant characteristic protected under applicable local law.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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