Job Details:

Job Description: 

In this position, you will be joining the team enabling the industry's best enterprise platform Technologies as a Customer System Engineering (CSE) in Data Center Customer System Engineering (DC CSE) organization. We have exciting opportunities to apply your technical knowledge to accelerate deployment of solutions based on Intel Xeon processor-based platform proliferations. In this position, you will be responsible for delivering support of customer enablement, debug, co-develop software solutions with OEM and CSP customers and FW vendors to provide functionality for specific use cases or solve business problems for CPU/SoC Security and Management Service Module Firmware, as well as Intel features for enterprise BMC Firmware and Open BMC BMC Firmware to industry ecosystem. Your responsibilities will include but not be limited to:

• Writing technical product documentation, developing and delivering training classes, demos, customer collaterals, and providing technical support for industry events and forums. This will include creation and maintenance of data sheets and application notes.
• Interfacing with the account FAE teams to drive customer technical issues (Software, Driver, Firmware, and Operating system) to successful conclusion.
• Working to provide support for new product introduction from pre-silicon through the sustaining phase for DPG platforms.
• Participating in direct customer interaction for issue resolution and to maintain technical alignment. You will act as a technical expert, developing solutions to customer problems.
• Lead/participate planning and execution of Firmware Test and Debug Events and Platform Readiness Workshops to drive Firmware quality and customer design readiness to align platform launch.
• Acting as the voice of customers to backend engineering teams and product development/execution teams for customer feedbacks, use cases and change requests.

Qualifications:

Minimum Qualifications:
Education requirement:

• Master's degree in computer science or equivalent with a minimum of three years of internship or industry experience, or demonstrated equivalent credentials, or
• Bachelor's degree in computer science or equivalent with a minimum of five years of industry experience, or demonstrated equivalent credentials
  
  Five years of experience or demonstrated equivalent credentials in software or firmware development
  Familiar with C/C++ programming, Windows and Linux operating systems

Preferred Qualifications:

• Experience in Python or script programming
• Broad understanding of Intel Processor, Chipset, Server, software, and firmware technology
• Experiences in Server Manageability, BMC/Open BMC FW, IPMI and MCTP protocols
• Experience in customer interfacing with OEMs/ODMs/CSPs on technical engagement and issue resolution
  
  Requirements listed would be obtained through a combination of industry relevant job experience, internship experiences and or schoolwork/classes/research.

          

Job Type:

Experienced Hire

Shift:

Shift 1 (Taiwan)

Primary Location: 

Taiwan, Taipei

Additional Locations:

Business group:

The Data Center & Artificial Intelligence Group (DCAI) is at the heart of Intel’s transformation from a PC company to a company that runs the cloud and billions of smart, connected computing devices. The data center is the underpinning for every data-driven service, from artificial intelligence to 5G to high-performance computing, and DCG delivers the products and technologies—spanning software, processors, storage, I/O, and networking solutions—that fuel cloud, communications, enterprise, and government data centers around the world.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust

N/A

Work Model for this Role

This role will require an on-site presence. * Job posting details (such as work model, location or time type) are subject to change.