Do you have collections management experience, including people management (setting SMART targets, coaching performance, giving feedback, and handling escalations)?

This role requires managing French-speaking stakeholders and handling business emails/calls in French. Are you fluent in spoken and written French and able to work daily in a French–English bilingual environment?

About Our Team

Our team is dedicated to ensuring the timely collection of outstanding balances. We work collaboratively to meet our objectives and support the broader organizational goals.

About the role:

The Credit Control People Manager is responsible for guiding and developing a high-performing collections team while maintaining strong relationships across departments and stakeholders. This role emphasizes setting clear performance expectations, driving challenging goals aligned with strategic priorities, and cultivating a respectful, collaborative, and accountable team culture.

The ideal candidate will coach and mentor team members through active listening, consistent feedback, and effective development plans. They will inspire and motivate individuals to reach high performance standards, demonstrate confidence in managing change, remove obstacles, and constantly improve team processes within a dynamic business environment.

Strong communication skills are crucial for providing clear direction, explaining the business context, and constructively managing challenging situations. French language proficiency (speaking and writing) is mandatory, as the role requires managing teams and stakeholders in a bilingual French and English setting.

Responsibilities

• Builds positive relationships within the team and across departments, working effectively with others to accomplish tasks. Handles difficult situations while minimizing conflict and treating everyone with respect.
• Experienced in setting SMART, ambitious goals for self, individuals, and the team. Ensures these goals align with strategic priorities, builds confidence and commitment, keeps individuals focused on priority goals, and communicates high expectations for performance.
• Utilizes listening and questioning skills to understand others’ needs. Regularly coaches team members, gives timely and specific feedback about development, provides reinforcement on progress, advocates for high performers and potential within the organization, and encourages personal ownership of development.
• Provides clear instructions and directions. Effectively listens to and questions to understand their viewpoints, and helps communicate business context for better understanding.
• Addresses unexpected situations positively, acting swiftly to remove obstacles to progress.
• Applies change management methodology to change initiatives with a solid understanding of the process.

Requirements

• Experience in B.COM or Finance, with full or partial accountancy qualifications.
• Strong proficiency in French (speaking and writing) is mandatory; able to confidently handle business communications, emails, and conversations with French-speaking stakeholders and customers.
• Comfortable working in a bilingual (French and English) environment.
• Three to five years’ experience in collections management.
• Focused team leader with excellent communication skills and drive.
• Perform well under pressure, maintaining high standards for self and team.
• Experience in encouraging and supporting team members’ personal development and positively engaging with others to improve business processes.

Work in a way that works for you

We support a healthy work/life balance throughout the organization and offer an attractive working environment. With a variety of wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we help you meet your immediate responsibilities and achieve your long-term goals.

Enjoy flexible hours, allowing you to adapt your work schedule to fit your life and maximize productivity.

Working for You

Your wellbeing and happiness are essential to a long and successful career, so we are pleased to offer the following benefits:

• Comprehensive health insurance covering you, your immediate family, and parents.
• Enhanced health insurance options at competitive company-negotiated rates.
• Group life insurance for financial security of your loved ones.
• Group accident insurance for extra protection in case of accidental death or permanent disablement.
• Flexible working arrangements to support work-life balance.
• Employee assistance program for personal and work-related challenges.
• Medical screening to prioritize your wellbeing.
• Modern family benefits, including maternity, paternity, and adoption support.
• Long-service awards recognizing dedication and commitment.
• New baby gift to celebrate parenthood.
• Subsidized meals in Chennai for delicious and affordable dining.
• Various paid time off options: Casual Leave, Sick Leave, Privilege Leave, Compassionate Leave, Special Sick Leave, and Gazetted Public Holidays.
• Free transport pick up and drop from home to office and back (applies in Chennai).

About the Business

As a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as outstanding healthcare and clinical practice. At Elsevier, your work contributes to tackling world challenges and fostering a sustainable future. We harness innovative technologies to support science and healthcare and partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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